Leisure & Spa Manager

Theobalds Hotel; Cheshunt; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK leisure hotel is seeking an experienced Gym & Health Club Manager to oversee gym operations and create wellness programmes. The ideal candidate will have a passion for fitness, strong leadership skills, and management experience in the hospitality sector. The role includes motivating team members, ensuring high standards of service, and developing marketing strategies to attract new members. Benefits include a diverse training scheme and significant employee discounts.

Benefits

Cycle to Work Scheme

Employee Assistance Programme

Retail & supermarket discounts

Leisure membership discounts

Discounted bus scheme

Increasing annual leave

On site parking

Qualifications

• Minimum 3 years Hospitality and Leisure management experience.
• Strong knowledge of current wellness and fitness trends.
• Experience in developing marketing campaigns and community partnerships.

Responsibilities

• Ensure that gym standards and procedures are followed.
• Motivate and support members to achieve fitness goals.
• Lead the coaching team to deliver high-quality training sessions.

Skills

Passion for fitness and leisure

Excellent communication skills

Strong leadership

Education

NVQ Level 3 or YMCA Gym Instructor qualifications

Tools

First Aid Qualification

Lifeguard qualification

Job description

We're seeking a passionate Gym & Health Club Manager to lead our Health Club and Gym Centre at Theobald's Hotel, as we embark on our journey to be the 'UK’s leading destination for holistic health, performance, and longevity' – where modern bio-optimisation meets mindful living.

This is a fantastic opportunity to be part of something fresh – as new facilities and treatments come on board; we're talking Hyperbaric Chambers, Ayurvedic treatments and nutrition, Cryotherapy, Red Light Therapy, Plunge pools, Lido – holistic health & spa treatments – the full Wellness package!

Set in 55 acres on the Theobalds estate, near the M25, you will be at the heart of launching the bespoke Health Club & Gym division – including set up & implementation of systems, procedures and service standards. You should be comfortable setting up operations from scratch – putting your stamp on things – creating and evolving processes as the business grows.

The Gym & Health Club Manager will ensure that the Hotel's gym provides exceptional Customer Service to all guests and members, ensuring that quality standards are maintained whilst achieving maximum revenue and guest satisfaction. The Gym & Health Club Manager leads the Health Club team, including leisure and fitness team; ensuring the facilities are maintained in great condition and available to our guests and members.

With the Hotel & stunning grounds under full re‑development, relaunching and regenerating the leisure facilities in full – it's an exciting time to join the hotel to lead the Gym & Health Club; – 'Ownership with Personality'!

The main duties of our Gym & Health Club Manager role include:

• Ensure the gym and all training areas deliver the agreed standards and operating procedures at all times.
• Strong leadership on the gym floor, motivating and supporting members to achieve their fitness goals.
• Design, implement, and oversee the Small Group Training / Classes programme, ensuring a structured and progressive training system.
• Design, deliver and manage a set number of Small Group Training/Classes programme or Personal Training sessions each week ensuring progressive training and engaging members.
• Lead and develop the coaching team to ensure consistent, high‑quality delivery across all sessions.
• Create and manage team rotas to meet the needs of the business.
• Actively increase and manage member onboarding, assessments, and progress reviews.
• Develop and execute marketing campaigns, social media content, referral programmes, and community partnerships to attract and retain members.

Our ideal Gym & Health Club Manager has:

• Minimum 3 years Hospitality and Leisure management experience.
• Passion for fitness and leisure industry with awareness of current wellness and fitness trends.
• Lifeguard qualification, First Aid Qualification, Pool Responder and Pool Plant Qualification highly advantageous.
• NVQ Level 3 or YMCA Gym Instructor qualifications.
• Excellent written and verbal communication and customer service skills.

In return we offer opportunities for you and your team to continue to develop, and autonomy for your Leisure division within the Management team of a thriving hotel.

As our Gym & Health Club Manager you also benefit from:

• Cycle to Work Scheme
• 24 hour free and confidential support through our Employee Assistance Programme, for you and your family during difficult times – including legal advice, welfare support and guidance, and financial grants
• Retail & supermarket discounts
• Opportunity to stream your wages as you earn, should you need urgent access to funds, ability to save and financial webinars
• Development opportunities through formal training, qualifications and apprenticeship programmes
• Team discounts, including Leisure membership and discounts on restaurants and Hotel stays in Group – up to 50% off
• Discounted bus scheme
• Increasing annual leave
• On site parking

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City, Hertfordshire villages or coastal resorts to picturesque Surrey villages. Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye. Stay. Explore. Discover.