Leisure Receptionist - Reading

Village Hotels; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel chain in Reading is seeking a Leisure Receptionist to provide exceptional customer service and create a welcoming environment for members and guests. The ideal candidate will thrive in a team-oriented atmosphere, possess excellent interpersonal skills, and be driven to exceed service expectations. This role offers various employee benefits, including discounted stays and health memberships.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Access to Employee Assistance Programme

Flexible working hours

Qualifications

• Natural ability to interact with all types of people.
• Effective selling techniques and customer service.
• Drive to achieve and exceed sales targets.

Responsibilities

• Greet members and guests on arrival.
• Handle bookings and resolve queries.
• Ensure excellent customer service and member satisfaction.

Skills

Excellent interpersonal skills

Sales through service

Passion for leisure and fitness

Ability to tailor service

Target-driven

Team player

Job description

Leisure Receptionist – Village Hotel Club

Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on. With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top‑notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer. On a day‑to‑day basis, you’ll meet, greet, take bookings, introduce new people to the club, resolve queries and keep our members happy.

Qualifications

• A natural ability to interact with all types of people
• Use effective selling techniques and a belief in sales through service
• A passion for leisure, fitness and customer service
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them
• A drive to achieve and exceed targets
• A team mentality, forming great relationships within leisure and other departments

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
• Discounts and cashback offers on many High Street Brands and Supermarkets
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance