Leisure Receptionist

Village Hotels; Wirral; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leisure hospitality group in Wirral is seeking a Leisure Receptionist to create exceptional first impressions and deliver excellent customer service. The ideal candidate will interact positively with members and guests, manage bookings, and handle inquiries effectively. This role requires a passion for leisure and a drive for customer satisfaction, creating a welcoming environment in the club. Join us to be part of a supportive and fun workplace that values creativity and service excellence.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Flexible working hours

Company Pension scheme

Life Insurance

Qualifications

• Ability to interact effectively with diverse individuals.
• Passion for leisure, fitness, and excellent customer service.
• Drive to achieve and exceed performance targets.

Responsibilities

• Greet and welcome members and guests, providing excellent first impressions.
• Handle bookings and resolve inquiries to ensure customer satisfaction.
• Create a joyful environment for members during their visits.

Skills

Customer service

Interpersonal skills

Sales techniques

Teamwork

Job description

Role Overview

Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember! With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer. On a day to day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy. You’re not a receptionist… you’re a Creator of Happiness!

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&C’s apply based on your contract.

What We Need From You

• A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service.
• A passion for leisure, fitness and customer service.
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
• A drive to achieve and exceed targets.
• A team mentality, forming great relationships within leisure and other departments.

Please note – All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special – Work, Grow & Play the Village Way!