Leisure Operations Team Leader

Village Hotels; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in the UK is seeking a Leisure Team Leader. You will manage operations, motivate your fitness team, and ensure outstanding member experiences. The ideal candidate is organized, passionate about fitness, and dedicated to high-quality service. Enjoy benefits like free leisure club membership and a supportive work environment with plenty of development opportunities.

Benefits

Complimentary leisure club membership

Employee discount on overnight stays

50% discount on food and drink

Training platform with gamified learning

Flexible working hours

Mental health support programs

Birthday day off

Anniversary rewards

Qualifications

• Good knowledge and experience of leisure operations.
• Passion for leisure and fitness.
• Drive to ensure that the highest levels of member experience are consistently delivered.

Responsibilities

• Keep the leisure club running smoothly alongside the manager.
• Motivate teams to provide killer customer service.
• Manage poolside and coach members on the gym floor.

Skills

Leadership

Customer service

Organizational skills

Attention to detail

Motivational skills

Job description

Leisure Team Leader

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well‑oiled machine.

It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you.

A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness.

You’re super organised, so you’ll have no problem multi‑tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.

You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They’ve got your back.

And we’ve got yours. Ready?

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Exciting training platform with gamified learning.
• Discounts and cashback offers on many High Street Brands.
• A range of Well‑being and Healthcare benefits.
• Financial wellbeing support via Salary Finance.
• Employee Assistance Programme.
• Flexible working hours.
• A fun, supportive and inclusive work environment with loads of Development opportunities.
• Regular team events with our BIG People days monthly.
• Excellent Reward and Recognition Incentive schemes.
• Monthly well‑being programme for all employees to support your mental health.
• Anniversary rewards for key milestones of service.
• Holiday Purchase scheme.
• Birthday day off.
• Electric car salary sacrifice scheme.
• T&C’s apply based on your contract.

But what we need from you

• Own it.
• A passion for leisure and fitness.
• Good knowledge and experience of leisure operations.
• Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered.
• Motivational and passionate about developing others.
• Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!