Leisure Operations Manager

Village Hotels; Farnborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure hospitality company in the United Kingdom is seeking a Leisure Operations Manager to oversee operations and ensure an exceptional member experience. You will motivate your team, manage the leisure club facilities, and maintain a high standard of customer service. The ideal candidate is passionate about fitness and has expertise in leisure operations. This role offers flexible working hours and a vibrant work environment.

Benefits

Complimentary leisure club membership

Employee discounts on overnight stays

50% discount on food and drink

Exciting training platform

Well-being and healthcare benefits

Employee assistance programme

Birthday day off

Qualifications

• Own the operations and ensure high levels of member experience.
• Motivational and passionate about developing the team.
• Expert knowledge in leisure club operations is essential.

Responsibilities

• Work alongside the Leisure Club Manager to keep operations smooth.
• Ensure customer excellence and satisfaction.
• Manage poolside and coach members on the gym floor.

Skills

Expert knowledge of leisure operations

Passion for leisure and fitness

Attention to detail

Ability to motivate and develop teams

Job description

Leisure Operations Manager

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well‑oiled machine.

It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you.

A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness.

You’re super organised, so you’ll have no problem multi‑tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.

You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They’ve got your back.

And we’ve got yours. Ready?

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Exciting training platform with gamified learning.
• Discounts and cashback offers on many High Street Brands.
• A range of Well-being and Healthcare benefits.
• Financial wellbeing support via Salary Finance.
• Employee Assistance Programme.

Flexible working hours

A fun, supportive and inclusive work environment with loads of Development opportunities

• Regular team events with our BIG People days monthly.
• Excellent Reward and Recognition Incentive schemes.
• Monthly well‑being programme for all employees to support your mental health.
• Anniversary rewards for key milestones of service.
• Holiday Purchase scheme.
• Birthday day off.

Electric car salary sacrifice scheme

T&C’s apply based on your contract.

But what we need from you…

• Own it!
• A passion for leisure and fitness.
• Expert knowledge of leisure operations.
• Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered.
• Motivational and passionate about developing and nurturing your team.
• Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!