Leisure Escape Planner

Sweet Carolina Travels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A travel planning company in Manchester seeks a Leisure Escape Planner to provide personalized travel guidance and exceptional customer service. Key responsibilities include consulting clients, building customized itineraries, and supporting clients throughout their travel experience. The ideal candidate will have strong customer service skills and a passion for travel.

Qualifications

• Strong customer service and communication abilities.
• Excellent organizational skills and attention to detail.
• Problem-solving mindset with the ability to adapt quickly.
• Passion for travel and willingness to learn destination information.
• Comfortable using online systems and research tools.
• Ability to work independently and manage time effectively.
• Professional, positive, and service-oriented attitude.

Responsibilities

• Consult with clients to understand travel preferences.
• Research destinations, accommodations, and activities.
• Build customized travel itineraries and present options.
• Assist with booking arrangements ensuring accuracy.
• Communicate with clients throughout the planning process.
• Stay informed on travel trends and updates.
• Maintain organized records of client requests.
• Provide exceptional service and a positive client experience.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Adaptability

Willingness to learn

Time management

Job description

Overview

The Leisure Escape Planner supports clients in creating exceptional travel experiences by offering personalized guidance, research, and planning services. This role focuses on customer service, itinerary design, and delivering high-quality travel support from the first conversation to the end of each trip.

Responsibilities

• Consult with clients to understand travel preferences, expectations, and budget
• Research destinations, accommodations, transportation, and activities
• Build customized travel itineraries and present clear options
• Assist with booking arrangements while ensuring accuracy and timeliness
• Communicate with clients throughout the planning process and provide ongoing support
• Stay informed on travel trends, seasonal opportunities, and destination updates
• Maintain organized records of client requests, reservations, and follow-ups
• Provide exceptional service and contribute to a positive client experience

Qualifications

• Strong customer service and communication abilities
• Excellent organizational skills and attention to detail
• Problem‑solving mindset with the ability to adapt quickly
• Passion for travel and willingness to learn destination information
• Comfortable using online systems, research tools, and basic technology
• Ability to work independently and manage time effectively
• Professional, positive, and service‑oriented attitude

What We Look For

A Leisure Escape Planner enjoys helping people design meaningful, stress‑free vacations. You are dependable, motivated, and able to guide clients with confidence, creativity, and care. Your goal is to deliver memorable escapes built around each travelers unique vision.