Leisure Club Manager

Village Hotels - Newcastle; Newcastle upon Tyne; On-site; GBP 35,000 - 48,000; Full time

Job summary

Village Hotels - Newcastle is seeking a highly capable Leisure Club Manager to lead our on-site leisure operation. You will drive sales, manage memberships, and inspire a team of Leisure Team Leaders and Sales Teams to deliver outstanding hospitality.

Reporting to the General Manager, you will monitor budgets, uphold brand standards, and ensure governance, safety, and stock controls are followed to deliver strong commercial results.

Responsibilities

• Drive on-site sales and ensure the sales plan delivers revenue against budget
• Lead and develop a team of Leisure Team Leaders and Sales Teams to deliver exceptional hospitality
• Uphold brand standards and deliver an excellence in service while driving department performance
• Ensure governance, safety, stock controls and audit compliance across the leisure operation

Job description

The Role Outline: Your Focus at a Glance

Running a high volume leisure club is about much more than keeping the gym floor tidy. You will take overall responsibility for all leisure activities, ensuring the smooth running of the club operations in terms of both sales and membership retention. This role is all about driving quality and value that ensures amazing hospitality, leading by example, and challenging your team to deliver and celebrate results. You will deliver the group strategy in order to deliver serious commercial returns.

Why Village?

At Village, we are all about personality, genuine connections, and creating great experiences for our members. We back our teams to take ownership, learn new skills, and grow their careers.

How the Village Thrives

We live our culture through our actions:

We Can & We Do:

We show up to make a genuine difference. You will design a local strategy to engage the department and monitor progress on the delivery of the strategy operationally. You will flex the payroll cost so it is always in line with revenue.

We Will:

Treat each other with respect and dignity. No ego, no drama. You will network the local community and partner initiatives in order to maximise the brand recognition amongst local residents and businesses. You will also ensure data is captured and recorded through all appropriate departments.

We Care:

We care about our impact on members and each other. You will share experience and personal passion to lead a strong development culture, ensuring training is consistently given high priority to achieve a ready pipeline of quality internal candidates.

Your Working Week: What You Will Actually Be Doing

As our Leisure Club Manager, you are the absolute leader of the club, reporting directly to the General Manager. We trust you to handle:

Commercial Hustle:

You will drive on site sales by ensuring up selling is happening in the department and ensure the sales plan is delivering revenue as per budget. You will control costs proactively to deliver profit conversion and submit accurate and robust forecasts.

Inspirational Leadership:

You will create, drive and achieve engagement in the team so employees are motivated to deliver amazing hospitality. We want to see a culture where the majority of managers are internally promoted.

Brand Excellence:

You will be a hands on leader who constantly champions brand standards, influencing the team to deliver amazing hospitality whilst driving results. You will create an intensity around excellence and service that drives performance of the department.

Governance & Safety:

You will comply with accounting processes as per the internal audit. You will take reasonable steps to identify and where possible rectify risk and comply with all health and safety legislation. You will also ensure appropriate stock control processes are in place.

How We Measure Success

We do not micromanage, but we do expect results. You will be measured on your ability to:

• Achieve budgeted Revenue and budgeted EBITDA.
• Achieve targeted guest rate/revinate score.
• Achieve targeted CMI audit score and internal audit score.

Think You Have the Right Energy?

If you are a high performing leader ready to take complete ownership of a massive leisure operation, inspire a team of Leisure Team Leaders and Sales Teams, and deliver incredible commercial standards.

Leisure Club Manager Newcastle upon Tyne, United Kingdom, United Kingdom