Leisure Club Assistant Manager

LGH Hotels Management Ltd; Cambridge; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

IHG employee room benefit

Shopping discounts

Eye care

Counseling sessions

Wellbeing support

Free meals on duty

Free parking

Job summary

Holiday Inn Cambridge is seeking a motivated Leisure Club Assistant Manager to support day-to-day running of the leisure club, working with the Leisure Club Manager to create an environment where members and team feel supported, motivated and valued. You will help lead the leisure team, ensure facilities are safe and well-presented, and deliver warm, professional service while handling member queries.

The role also covers staffing, recruitment, and training in a busy hospitality setting.

Qualifications

• Experience in hospitality or leisure club environments.
• Ability to lead and motivate teams.
• Excellent communication and customer service skills.

Responsibilities

• Support the Leisure Club Manager with daily operations.
• Lead and motivate the leisure team to stay engaged.
• Ensure facilities and equipment are maintained and safe.
• Deliver warm, professional member service and handle inquiries.
• Support marketing/promotional activities to attract members.
• Manage staff rotas and workload balance.
• Organize regular team meetings and reinforce standards.
• Ensure compliance with health and safety procedures.
• Assist with recruitment, onboarding and training of new staff.
• Provide feedback and insights to the Leisure Club Manager.

Skills

People management

Customer service

Team leadership

Recruitment & training

Job description

Holiday Inn Cambridge

Check out the hotel on our virtual tour!

The Opportunity

We are looking for a motivated, people‑centred Leisure Club Assistant Manager to support the smooth day‑to‑day running of our leisure club. Working closely with the Leisure Club Manager, you’ll help create an environment where both members and team members feel supported, motivated and valued.

What You’ll Be Responsible For

• Supporting the Leisure Club Manager with the daily operations of the leisure club
• Leading, motivating and supporting the leisure team to help them feel confident, engaged and clear in their roles
• Ensuring the club, its facilities and equipment are well maintained, safe and presentable at all times
• Creating positive member experiences through warm, professional and responsive customer service
• Handling member queries, concerns or complaints calmly and constructively
• Supporting the development and delivery of marketing and promotional activities to attract and retain members
• Managing staff rotas to ensure appropriate cover and a balanced workload
• Organising and contributing to regular team meetings to share updates, reinforce standards and encourage open communication
• Ensuring full compliance with health and safety procedures, safeguarding the wellbeing of members and colleagues
• Assisting with the recruitment, onboarding and training of new team members
• Providing regular feedback and performance updates to the Leisure Club Manager, including member insights and operational observations

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role would suit someone who:

• Enjoys supporting and developing others rather than simply managing tasks
• Understands that motivated teams deliver the best member experiences
• Is confident communicating with a wide range of people and adapting their approach to different situations
• Remains calm, organised and solutions‑focused, even when the club is busy
• Takes pride in creating a well‑run, welcoming and safe environmentIs proactive and observant, noticing what’s working well and what could be improved
• Enjoys balancing operational responsibilities with people leadership
• Is looking to progress their management career within a leisure or hospitality environment

Hotel

The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.