Leisure Centre Duty Manager — Lead Team & Service

Places Leisure; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused leisure organization in the UK is looking for a Duty Manager. This role is vital for managing a diverse team, addressing customer concerns, and driving memberships. Candidates should have a leadership background in leisure facilities, excellent customer service skills, and hold a valid NPLQ qualification. A flexible work schedule is required. This position offers a comprehensive benefits package including health memberships and development opportunities.

Benefits

Full Health & Fitness membership

2% bonus scheme

Flexible working options

Opportunity to purchase additional annual leave

Ongoing personal learning and development

Access to Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and more

Qualifications

• Previous experience in a supervisory/management capacity within a leisure facility.
• First aid experience is desirable.
• Strong leadership and customer service skills.

Responsibilities

• Manage and lead a large team effectively.
• Handle customer concerns and drive up memberships.
• Prepare reports and attend meetings.

Skills

Excellent customer service skills

Leadership skills

First aid experience

Supervisory/management experience

Education

NPLQ qualification

Job description

A community-focused leisure organization in the UK is looking for a Duty Manager. This role is vital for managing a diverse team, addressing customer concerns, and driving memberships. Candidates should have a leadership background in leisure facilities, excellent customer service skills, and hold a valid NPLQ qualification. A flexible work schedule is required. This position offers a comprehensive benefits package including health memberships and development opportunities.