Leisure Bookings Advisor

Center Parcs; England; On-site; GBP 29,000; Full time

Job summary

A family vacation company in the United Kingdom is seeking a Leisure Bookings Advisor to assist with the operation of their leisure facilities. Candidates should have good communication skills and a friendly demeanor. This role will involve booking activities, maintaining equipment safety, and ensuring guest satisfaction. The position offers a competitive salary with bonus opportunities and a range of employee benefits, including a bonus scheme and career progression options.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Career development opportunities

Free use of leisure facilities

Discounts on Center Parcs breaks

20% discount in restaurant and retail

Qualifications

• Ability to communicate effectively with guests and colleagues.
• Willingness to work flexible hours, including weekends and holidays.
• Experience in a sports or leisure setting is preferred.

Responsibilities

• Book activities for guests.
• Hire out sports equipment and tables.
• Operate bowling lanes and assist with facility use.
• Ensure safety by conducting equipment checks.
• Collaborate with the team for smooth operations.
• Assist guests with queries.

Skills

Good communication skills

Friendly and warm demeanor

IT literate

Education

Professional qualification in recreation, leisure, or tourism

Job description

At Center Parcs, we don't just offer activities - we create unforgettable family adventures, come rain or shine! With hundreds of indoor and outdoor experiences to choose from, our guests are always discovering something new. And at the heart of it all? Our amazing Leisure team - the friendly faces who make sure every guest feels confident, safe, and full of smiles, no matter their age or ability.

Overview

LEISURE BOOKINGS ADVISOR | £12.37 per hour
We are looking for a Leisure Bookings Advisor to assist the Indoor Activities Management team in ensuring the smooth running of the Sports and Leisure Facilities including, but not exclusively: court and table hire, equipment hire, gym, leisure booking desk, house of games, leisure bowl and the pottery painting studio. You will work as part of a team, support guests with enquiries, operate the bowling lanes, and help maintain equipment safety. The role offers a basic salary of £28,500 plus bonus and is located at Center Parcs Woburn Forest, Bedford.

Responsibilities

• Book activities for guests
• Hire out sports equipment, court, and table hire
• Operate bowling lanes and related facilities
• Assist guests with enquiries and provide guidance on facility use
• Ensure equipment safety and conduct checks before activity use
• Collaborate with the team to maintain smooth operation of all leisure facilities
• Work 45 hours per 4‑week period on a flexible basis; shifts may fall between 07:00 and 23:30, including public/bank holidays and the Christmas/New Year rota

Qualifications

Essential requirements:

• Good communication skills
• Friendly, genuine, and warm towards guests and colleagues
• IT literate

Desirable requirements:

• Sports and leisure background
• Professional qualification in recreation, leisure, or tourism

Benefits

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
• Employee Assistance Program – providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications