Leisure Assistant Manager - Billing Aquadrome - Northampton, Northamptonshire

Meadow Bay Villages; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure resort in Northampton is seeking an experienced Leisure Assistant Manager. In this role, you will oversee leisure offerings, ensure safety and enjoyment for all visitors, and manage a dynamic team. Candidates should possess strong management skills, relevant qualifications, and a passion for water sports.

Benefits

Employee Assistance Programme

20% off Food & Drink

20% Team Discount on Holidays

Qualifications

• Minimum of 1-2 years of management experience in a leisure background.
• Strong organizational skills and initiative.
• Ability to monitor and ensure safety of all water users.

Responsibilities

• Oversee and manage leisure offerings on site.
• Ensure visitors have an enjoyable experience.
• Monitor safety procedures and respond to emergencies.

Skills

Customer service skills

Teamwork

Attention to detail

Ability to delegate

Adaptability

Communication skills

Education

RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ)

AED / First Aid Certificate

Pool Plant Operator (RLSS or STA)

Tools

RLSS Aqua Park Module

BWSW SLO 1 / SLO 2

Paddle Sport Instructor

RLSS TA (OWL or NPLQ)

Job description

Leisure Assistant Manager - Billing Aquadrome - Northampton, Northamptonshire, Meadow Bay Villages are actively seeking a full-time Leisure Assistant Manager to assist overseeing and managing their leisure offerings on site. Our extensive aquatic offering includes the largest aqua park in Northamptonshire with a water sports offering, a state-of-the‑art indoor swimming pool complete with a kids' area and exciting water slides, an outdoor splash park, and a collection of premium hot tubs for relaxation and luxury. We're looking for enthusiastic and safety-focused individuals to join our team with a passion for water sports, to enhance the delivery of memorable experience for all visitors.

Responsibilities

• Work as part of the team to set up the site at the start of each session and close down post‑sessions at the end of the day.
• Providing excellent customer service, ensuring each visitor has a successful, rewarding and enjoyable experience.
• Welcoming customers and staff to the facility.
• Monitoring the water ensures all water users are safe and follow the safety procedures/rules.
• Making sure the site follows our logged NOP & EAP procedures.
• Recording and upkeep of site maintenance.
• Ensuring all visitors are educated in, and adhere to the facilities etiquette and rules.
• Respond to those needing assistance; vigilantly monitor the participants to spot signs of struggle and signals for help/assistance.
• Leading rescues & training sessions as and where required.
• Carrying out daily/weekly safety checks on equipment and facilities to ensure all areas and equipment are fit for use and meet operational standards.

Training and Development

• As an employee you will be encouraged to take ownership of your ongoing development, as a company we believe good quality education and training are key to success and you will receive support to develop and grow your skills, this will include:
• Job‑specific training and development, both at your induction and throughout your development pathway
• Support to develop your own 'Personal Development Plan' - input from your manager to help you highlight what you need to work on and how to achieve it.
• Nationally recognised training and qualifications as part of your personalised development plan.

Qualifications

• Be a team player with a willingness to learn.
• Have a minimum of 1‑2 years of management in a leisure background (ideally in an outdoor aqua park or pool.), Well organised and the ability to use your initiative to identify what needs to be done.
• The ability to delegate roles and keep our team working efficiently
• Ability to build strong working relationships with customers, clients and staff
• Flexible, adaptive mindset and approach to challenges
• A 'can do' attitude, being prepared to get hands‑on with the role if and when required
• Excellent customer service and communication skills
• A desire to learn, develop and grow in the role
• Attention to detail in all aspects of work and areas of responsibility, RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ) - Essential
• RLSS Aqua Park Module
• AED / First Aid Certificate
• Pool Plant Operator (RLSS or STA)
• BWSW SLO 1 / SLO 2
• Paddle Sport Instructor
• RLSS TA (OWL or NPLQ)

Career progression opportunities

• Employee Assistance Programme
• 20% off Food & Drink while on the resort
• 20% Team Discount on Holidays

Sound like the role for you? If this sounds like the opportunity for you and you would be a great fit as part of the dynamic, friendly team here at Meadow Bay Villages, then we'd love to hear from you.