Leisure Assistant

Village Hotels - Bristol - Leisure / Spa; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure hotel chain seeks dedicated team members to maintain cleanliness and provide exceptional customer service in their Bristol location. Your role will involve ensuring that all public areas are well-kept, enhancing guest experiences, and guaranteeing safety in the pool area. Candidates should be passionate about hospitality and fitness, possess excellent communication skills, and be committed to maintaining a welcoming atmosphere. Join us and help create memorable experiences for our guests while enjoying numerous employee benefits.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Flexible working hours

Employee Assistance Programme

Qualifications

• A passion for hospitality and fitness is essential.
• Excellent communication skills to engage with members.
• Ability to maintain high cleanliness standards in the facility.
• Understand health and safety regulations.

Responsibilities

• Ensure cleanliness and hygiene of public areas.
• Provide outstanding customer service to guests.
• Assist in maintaining a safe pool environment.
• Handle member inquiries and feedback effectively.

Skills

Customer service

Attention to detail

Hospitality experience

Problem solving

Job description

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.

So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll just love to stay on top of your game.

You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell‑bet on making it one that keeps the smiles coming. Expect a varied day‑to‑day that includes cleanliness, hygiene, refining our awesome guest experience and taking care of the pool area, you’ll also be ready to take action and perform rescues to ensure the safety of our members in the pool area.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&C’s apply based on your contract.

But what we need from you…

• A passion for everything hospitality, leisure and fitness.
• A smile and ability to talk to everyone.
• The ability to deliver outstanding customer service leading to exceptional member satisfaction.
• Solutions orientated with an eye for spotting issues before they happen.
• Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.

• Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed