Legal Technology Solutions Analyst

A&O Shearman; Ballyclare; On-site; GBP 26,000 - 38,000; Full time

Job summary

A&O Shearman in Belfast seeks a Legal Technology Solutions Analyst to join our Legal Technology team. You will provide technical support to lawyers and clients and help design, configure and deliver technical project solutions.

Ideal candidates have 1+ years in a support role in a professional services setting, an interest in automation and web technologies, and solid MS Office skills. You will collaborate with lawyers, clients and external suppliers on projects and reports.

Qualifications

• At least 1 year in a support role or relevant professional services experience.
• Willingness to learn new technologies quickly.
• Interest in advanced and emerging technologies.
• Strong knowledge of MS Office suite.
• Experience with document automation and deal/transaction tools is desirable.

Responsibilities

• Provide technical support to lawyers and clients via phone, email, webchat and ticketing systems.
• Advise on technologies and solutions that fit client requirements.
• Design, configure and deliver technical project solutions.
• Maintain systems and perform administrative tasks for reliability.
• Collaborate with stakeholders and external suppliers on projects.
• Produce and maintain reports for team leads and clients.
• Create and upkeep internal know-how and documentation.
• Deliver demonstrations and training to lawyers and clients.
• Provide progress updates to management and clients.

Skills

Legal tech support

Customer support

Communication

Team collaboration

Willingness to learn

Tools

MS Office

Document automation tools

Data extraction tools

Web technologies

Markup languages

Job description

We have an exciting opportunity for a Legal Technology Solutions Analyst to join our Legal Technology team, based in A&O Shearman’s Belfast Office.

What you will do

This role will involve providing technical support to A&O Shearman lawyers and our clients and advising them on which technologies and solutions may fit their requirements, and helping to design, configure and deliver technical project solutions.

• The role requires an awareness of and a keen interest in automation/contract lifecycle management technologies, web technologies, data extraction, artificial intelligence, and knowledge and collaboration, in order to advise on and meet our clients’ future needs. The role would be best suited to an individual from an IT background with an interest in legal, or an individual from a legal background with an interest in IT.
• You will work closely with a wide range of internal and external stakeholders. Internally, you will work closely with all members of the wider Legal Technology group from Analyst to Director level and also directly with our lawyers from Trainee to Partner level. Externally you will work with key clients and suppliers alike.Provide legal tech support desk support, via telephone, email, webchat and ticketing systems, to internal lawyers and clients within agreed SLAs
• Advise internal lawyers and clients on how to best use and configure systems to help meet their needs
• Undertake system maintenance tasks and admin required to ensure effective of the systems
• Collaborate with other subject matter experts, technology suppliers and other departments to troubleshoot issues and provide technical guidance
• Provide regular updates on the progress of work to Team Leads, clients and senior management
• Assist Team Leads to produce and maintain various product and client reports
• Assist in the creation and upkeep of internal know-how
• Undertake any other responsibilities which come up as part of their role, supporting other departments and project teams as necessary

Contract Lifecycle, Document Automation Services & Deal Management Services:

• Contribute to pre-project evaluations and provide document automation effort estimations for document automation projects
• Plan, design, build and test automated documents and workflows
• Test author output and undertake quality assurance activities, following best practice governance
• Deliver demonstrations and provide training and technical support to lawyers and clients
• Contribute to pre-project evaluations and provide technical build effort estimations
• Create, support and maintain deal management and collaboration solutions, including configuring online data structures and data visualisations
• Undertake solution quality assurance activities, following best practice governance
• Deliver demonstrations and provide training and technical support to lawyers and clients

What you will have

• A minimum of 1+ years’ experience in a support position or experience in a legal professional or professional services role
• Aptitude and willingness to learn new technology quickly and develop new skills
• An interest in advanced and emerging technologies
• Good knowledge of MS Office suite
• Proven experience in a legal technology support role is desirable but not essential
• Experience using document automation technology (e.g. Avvoka, Contract Express), deal/transaction management tools (eg HighQ Collaborate, Legatics) and/or data extraction tools (eg Kira, RAVN) is desirable but not essential
• Experience of mark-up languages and basic web application knowledge is desirable but not essential

What we can offer you

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing.