Legal Tech Concierge: Apps & IT Support Associate

J.P. Morgan; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A top financial institution in Greater London is seeking a Technology Support Associate to work within the Legal Department. The role involves troubleshooting and providing support for Legal applications and firmwide technologies. The ideal candidate should possess strong IT skills, excellent customer service abilities, and problem-solving skills. Experience with desktop applications and a good understanding of network connectivity will be essential. They offer a dynamic work environment and a commitment to inclusivity.

Qualifications

• Proficient in standard office software including M365 and other firmwide technologies.
• Experience with mainstream desktop applications.
• Strong problem-solving skills with the ability to collect data and perform KPI metric analysis.

Responsibilities

• Provide technical assistance and support for computer systems and Legal applications.
• Act as the first line of support for Legal application requests.
• Manage the Help Desk Ticket system and operational tasks.

Skills

Customer Service skills

Problem-solving skills

IT specific skills

Basic network connectivity

Mobile application support

Tools

ServiceNow

Active Directory

M365

Job description

A top financial institution in Greater London is seeking a Technology Support Associate to work within the Legal Department. The role involves troubleshooting and providing support for Legal applications and firmwide technologies. The ideal candidate should possess strong IT skills, excellent customer service abilities, and problem-solving skills. Experience with desktop applications and a good understanding of network connectivity will be essential. They offer a dynamic work environment and a commitment to inclusivity.