Legal Recoveries Specialist

Flint Bishop Solicitors; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent legal firm in Derby is seeking a Legal Recoveries Specialist to join their debt recovery department. You will provide essential support to customers, navigating their unique financial challenges with empathy. This role ensures a key focus on resolving debts while meeting performance targets. The ideal candidate should have strong communication skills and a passion for helping others. A competitive salary and supportive work environment are offered.

Benefits

Competitive salary

Generous holiday entitlement

Career growth opportunities

Flexible working hours

Onsite café

Qualifications

• Excellent interpersonal skills for effective customer communication.
• Ability to handle vulnerable situations with empathy.
• Adaptable and resilient in high-pressure scenarios.

Responsibilities

• Communicate with customers and understand their situations.
• Work towards key performance indicators in debt resolution.
• Provide support and guidance in sensitive interactions.

Skills

Strong communication and interpersonal skills

Empathy and understanding

Resilience and adaptability

A passion for helping others

Previous customer service experience

Job description

Overview

Department: Debt Recovery

Employment Type: Permanent - Full Time

Location: Derby, UK

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Legal Recoveries Specialist in our debt recovery department, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

Full time contracts are available at 36.25 hours

Part time contracts are available at minimum 25 hours

The role is based at our offices at Pride Park in Derby

Hours of Work Mon-Fri 09.00 – 17.15 (flexibility may be needed depending on client workloads)

Responsibilities

• Customer Interaction: You''ll communicate with customers over the phone, understanding their unique situations and offering tailored solutions.
• Debt Resolution: You''ll work towards key performance indicators, setting up payment plans, and navigating litigation processes when necessary.
• Empathy and Support: You''ll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes

Qualifications

• Strong communication and interpersonal skills
• Empathy and understanding
• Resilience and adaptability
• A passion for helping others
• Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

What We Offer

• Competitive Salary: Competitive salary increasing 12 months service, plus a performance-related bonus.
• Comprehensive Benefits: Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.
• Career Growth: We''re committed to your professional development. Advance your career through opportunities for promotion and training.
• We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
• Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the collections advisor role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.
• Positive Work Environment: Be part of a supportive team that values collaboration and teamwork.
• Work-Life Balance: Benefit from flexible working hours and a flexible, generous holiday allowance.