Legal Operations Manager in London

Energy Jobline ZR; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A private practice in northwest London is seeking a Business Process Manager to enhance operational efficiency. Responsibilities include optimising processes, developing SOPs, and leading change initiatives. The ideal candidate has law firm experience and strong stakeholder management skills. Competitive salary and benefits offered, with a hybrid working model.

Benefits

Competitive salary

Flexible working

Qualifications

• Proven experience in business process, ideally from a billing background.
• Previous law firm experience is ESSENTIAL.
• Strong stakeholder management and change delivery experience.

Responsibilities

• Identify, map, and optimise business processes.
• Develop SOPs, playbooks, and optimisation frameworks.
• Gather and analyse workflow data for improvements.
• Facilitate change adoption and embed best practices.
• Partner with IT, HR, and departmental leads for initiatives.

Skills

Business process experience

Stakeholder management

Change delivery

Collaboration skills

Job description

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Job Description

Business Process Manager - Solicitor's Firm - London

This established, multi-office private practice based in northwest London is seeking a Business Process Manager to support ongoing modernisation and operational efficiency across the firm.

What's in it for you?

• Genuine scope to shape operational frameworks and change delivery
• Strategic, firm-wide impact role
• Supportive board and leadership backing for transformation projects
• Competitive salary, benefits + hybrid & flexible working

The Role

You will take ownership of identifying, mapping and optimising end-to-end business processes across the firm, working closely with Partners and Heads of Department to streamline workflows, reduce manual inefficiencies and drive cultural adoption of improved systems and practices. This is a hands‑on implementation role requiring strong collaboration skills with both earning and support teams.

Key Responsibilities

• Process review and redesign across departments (client intake, matter progression, billing, risk & compliance)
• Developing SOPs, playbooks and optimisation frameworks
• Gathering and analysing workflow data to inform improvements
• Facilitating change adoption and embedding best practice
• Partnering with IT, HR and departmental leads on firm-wide initiatives

You

We are inviting interest from candidates with:

• Proven experience in business process, legal ops, ideally from billing background
• Previous law firm experience is ESSENTIAL
• Strong stakeholder management and change delivery experience
• Live in a reasonable distance of northwest London / Hertfordshire

This is an excellent opportunity to join a growing firm with a fantastic culture. If you are seeking ownership, influence and the autonomy to make measurable improvements across a forward‑thinking practice, look no further.

Please note the advertised salary is a guide only and exceptional candidates or those seeking more, should get in contact to discuss further.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.