Legal Operations Manager (6 months FTC)

Zepz; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global remittance company is seeking a Legal Operations Manager to lead the implementation of a new legal technology platform. This role requires overseeing the rollout and user adoption across the business, along with establishing KPIs and enhancing legal operations. Ideal candidates will have at least 5 years of experience managing legal technology projects and strong communication skills. The position offers flexible remote working options and a range of benefits.

Benefits

Unlimited Annual Leave

Private Medical Cover

Retirement plans

Life Assurance

Parental Leave

Qualifications

• Minimum 5 years of experience required in transition management and/or project management.
• Strong track record in implementing legal technology platforms.
• Experience in legal operations within an in-house environment.

Responsibilities

• Lead project management of the new legal tech platform rollout.
• Coordinate with the vendor, IT, procurement, and the legal team.
• Establish KPIs, dashboards, and reporting frameworks for the legal function.

Skills

Transition management

Project management

Legal technology platform implementation

Legal operations experience

Change management

Strong communication

Job description

Zepz powers two leading global remittance brands, WorldRemit and Sendwave, to build the next generation of cross-border payments. Serving over 9 million customers across 4,000 corridors, Zepz is transforming how money moves across borders by making it faster, safer and more convenient. Its innovative digital solutions are designed to break down financial barriers and expand access to better financial tools. Zepz operates across a broad global footprint, connecting the global north and south and enabling migrants to support loved ones, fuel local economies and build better futures.

We are seeking an experienced Legal Operations Manager to lead the implementation of a new legal technology platform. The role is delivery-focused: ensuring successful system rollout, data migration, and user adoption across the business within a defined 6 month period.

Key Responsibilities

Platform Implementation (initial phase)

• Lead project management of the new legal tech platform rollout.
• Coordinate with the vendor, IT, procurement, and the legal team to deliver successful implementation.
• Oversee data migration, workflow design, template automation, and reporting setup.
• Train and onboard legal team members, driving adoption and embedding best practice.
• Deliver training and onboarding sessions to wider business.
• Provide weekly progress updates to the General Counsel and stakeholders.

Longer-Term Legal Ops Responsibilities

• Establish KPIs, dashboards, and reporting frameworks for the legal function.
• Identify and execute process improvements across contracting, matter management, and risk/compliance workflows.
• Manage vendor relationships and future legal tech enhancements.
• Act as a business partner to the GC and senior leadership, providing operational insight and data-led recommendations.
• Drive efficiency initiatives, knowledge management, and scalable processes as the company grows.
• Troubleshoot adoption challenges and optimise workflows during rollout.

Skills and experience

• Minimum 5 years of experience required in transition management and/or project management
• Strong track record in implementing legal technology platforms.
• Experience in legal operations within an in-house environment.
• Skilled project manager, with change management and adoption expertise.
• Strong communicator with the ability to influence at senior levels.
• Strategic mindset: able to deliver both immediate transformation and longer-term operational improvements.

What you’ll get from us

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa, specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
• Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
• Retirement: We offer pension schemes to help you plan for and secure your future.
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!

Why choose Zepz?

• Our team of over 800 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. Zepz is a place where everyone can thrive.

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.

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