Legal Helpline Advisor

G2 Legal Limited; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading national law firm seeks a Legal Helpline Advisor to deliver legal advice remotely across the UK. Ideal candidates possess an LLB, LPC, or CILEX qualification and a broad understanding of law, alongside excellent communication skills. This firm offers a supportive culture, flexible working, and a benefits package including 25 days' holiday and health plan.

Benefits

Minimum 25 days' holiday plus bank holidays

Fully remote or hybrid working options

Medicash health plan

Life assurance (4x salary)

Ongoing training and development

Qualifications

• Qualified to LLB, LPC or CILEX level or equivalent legal experience.
• Broad legal knowledge across multiple areas of law.
• Previous experience in providing legal advice by phone is highly desirable.
• Excellent communication skills with a calm telephone manner.
• Strong attention to detail and ability to simplify complex legal concepts.

Responsibilities

• Answer incoming calls and provide general legal advice.
• Advising on a variety of legal topics including consumer law.
• Resolving client queries efficiently during the first call.
• Delivering accurate information even with complex matters.
• Ensuring calls are handled professionally and empathetically.

Skills

Legal knowledge

Communication skills

Attention to detail

Client care

IT proficiency

Education

LLB, LPC or CILEX level qualification

Tools

Visual Files or similar case management systems

Microsoft Office

Job description

Legal Helpline Advisor - Fully Remote (UK-Based)

An exciting opportunity has arisen for a legally trained professional to join a leading national law firm's Legal Helpline Team. This role offers the flexibility of remote working from anywhere in the UK and is ideal for someone with a broad legal background who enjoys delivering clear, practical advice over the phone.

The Role

As part of a dedicated helpline service, you will be the first point of contact for clients seeking guidance under a Home Legal Expenses Insurance (LEI) policy. Your primary responsibility will be to provide general legal advice across a variety of practice areas during the initial call, ensuring each client receives a high level of service and support.

What You\'ll Be Doing

• Answering incoming calls and offering general preliminary legal advice in line with LEI policy terms
• Advising confidently across a wide range of legal topics, including consumer law and motoring offences
• Resolving client queries efficiently, often during the first call
• Applying up-to-date knowledge of relevant legislation and case law to inform your advice
• Delivering clear and accurate information to clients, even when dealing with complex matters
• Ensuring calls are handled professionally and empathetically, while meeting service level agreements
• Using internal systems and case management tools to manage and log calls effectively

What We\'re Looking For

• Qualified to LLB, LPC or CILEX level, or able to demonstrate equivalent legal experience
• Broad legal knowledge across multiple areas of law
• Previous experience in providing legal advice by phone is highly desirable
• Excellent communication and listening skills, with a calm and professional telephone manner
• Strong attention to detail and the ability to simplify complex legal concepts for clients
• IT proficiency, including familiarity with Visual Files or similar case management systems and Microsoft Office

Why Join?

This is a chance to be part of a long-established legal services provider known for its inclusive culture, supportive environment and commitment to professional development. You\'ll benefit from flexible working, including the option to work entirely from home, as well as a generous benefits package designed to support your wellbeing and work-life balance.

Benefits Include

• Minimum 25 days\' holiday plus bank holidays
• Holiday buy and sell scheme
• Fully remote or hybrid working options
• 2 volunteering days per year
• Matched giving for charitable fundraising
• Medicash health plan including physio, dental, optical and wellbeing services
• Discounts on travel and shopping
• Life assurance (4x salary)
• Pension scheme
• Wellbeing champions network and mental health support
• Ongoing training and development
• Funded social events
• Dress-for-your-day policy

Apply Now

If you\'re a legal professional with a passion for client care and a broad base of legal knowledge, this fully remote Legal Helpline Advisor role could be the perfect fit. Apply today via the link or contact Rachael Atherton at G2 Legal Recruitment.