Legal Administrator

Co-op; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused organization in Gloucester is seeking a Legal Administrator to provide administrative support to the estate planning team. This role entails client communication, managing inquiries, and assisting case handlers. Candidates should possess administration experience, strong communication skills, and attention to detail. The position offers a competitive salary, benefits including a bonus, and opportunities for personal development.

Benefits

Competitive salary

Coaching and training

Pension with employer contributions

Annual incentive scheme

28 days holiday plus bank holidays

Discounts on products and services

Wagestream for salary access

Free wellbeing support

Qualifications

• Some previous administration experience.
• Great communication skills with the confidence to speak to clients on the phone.
• Excellent organisational skills with the ability to prioritise a varied workload.
• A high level of attention to detail.

Responsibilities

• Support case handlers with client and third-party communications.
• Take inbound calls and build positive relationships with clients.
• Work from a task list and schedule follow-up tasks.
• Complete ad-hoc requests to meet the team's needs.
• Answer email queries via a shared inbox.
• Support the development and implementation of process changes.

Skills

Administration experience

Communication skills

Organisational skills

Attention to detail

Job description

Legal Administrator - Estate Planning

£24,570 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C). Full time, 37.5 hours, Monday-Friday. Bristol, BS32 4SD – office based

We’re looking for enthusiastic legal assistants to join our estate planning administration teams at Co‑op Legal Services.

As a legal administrator, you’ll support case handlers and the wider team with a variety of administrative tasks, and most importantly looking after our clients. You don’t need any legal experience to be successful in this role however you’ll gain great exposure to a variety of legal work. If you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

What you’ll do:

• Support the case handlers with a variety of client and third‑party communications and administrative work
• Take a number of inbound calls, building positive relationships and dealing with any issues which may arise
• Work effectively from a task list, ensuring that the task list is well maintained, scheduling follow‑up tasks with both third parties and internal partners
• Complete a variety of ad‑hoc requests to meet the needs of the team, which may include talking with customers and/or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

This role would suit people who have

• Some previous administration experience
• Great communication skills with the confidence to speak to clients on the phone
• Excellent organisational skills with the ability to prioritise a varied workload
• A high level of attention to detail

Why Co‑op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, and you’ll have an opportunity to help us build a stronger Co‑op and stronger communities. You’ll also get a package that includes:

• Competitive salary
• Coaching, training and support to help you develop
• Pension with up to 10% employer contributions
• Annual incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• Discounts on Co‑op products and services
• Wagestream – a money‑management app that gives you access to a percentage of your salary as you earn it
• Free support for your physical, mental, and financial wellbeing

Building an inclusive work environment

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Assessment

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co‑op colleague, this does not need to be completed.