Legal Administrator

CO-OP; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading legal firm in Bristol is seeking a Legal Administrator to support case handlers and manage client communications. No prior legal experience required, but strong communication and organisational skills are essential. This full-time position offers a competitive salary of £24,570 plus excellent benefits including annual bonus and generous holiday allowance.

Benefits

Competitive salary

Coaching, training, and support

Pension with up to 10% employer contributions

Annual incentive scheme

28 days holiday plus bank holidays

Discounts on Co-op products

Wagestream access

Wellbeing support

Qualifications

• Strong communication skills with the confidence to speak to clients.
• Excellent organisational skills with the ability to prioritise tasks.
• High attention to detail.

Responsibilities

• Support case handlers with client communications and administration.
• Handle inbound calls and manage positive relationships.
• Maintain a task list and schedule follow-ups.
• Complete ad-hoc requests as needed.
• Answer email queries via a shared inbox.
• Support implementation of system or process changes.

Skills

Communication skills

Organisational skills

Attention to detail

Job description

As a legal administrator, you'll support case handlers and the wider team with a variety of administrative tasks, and most importantly looking after our clients. You don't need any legal experience to be successful in this role however you'll gain great exposure to a variety of legal work. So, if you have the skills we're looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

Responsibilities

• support the case handlers with a variety of client and third-party communications and administrative work
• taking a number of inbound calls building positive relationships and dealing with any issues which may arise
• work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners
• complete a variety of ad‑hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
• answer email queries via a shared inbox
• support the development and implementation of any system or process changes

Qualifications

• great communication skills with the confidence to speak to clients on the phone
• excellent organisation skills with the ability to prioritise a varied workload
• a high level of attention to detail

Experience

• some previous administration experience

Salary & Benefits

£24,570 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C).

Benefits

• competitive salary
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• discounts on Co‑op products and services
• Wagestream - a money management app that gives you access to a percentage of your salary as you earn it
• free support for your physical, mental, and financial wellbeing

Employment Details

Full time, 37.5 hours, Monday‑Friday Bristol, BS32 4SD - office based.

About the Role

We're looking for enthusiastic legal assistants to join our estate planning administration teams at Co‑op Legal Services. Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co‑op and stronger communities.

Inclusion

Building an inclusive work environment. We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.