Leave Management Specialist

Sutherland; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A global business services company in Manchester is seeking a motivated Customer Service Consultant. You will manage absence workflow, respond to queries, and ensure compliance with key performance indicators. The ideal candidate has strong customer service skills and a minimum of one year of direct customer interaction experience. This position offers the opportunity to work in a dynamic environment focused on supporting clients and employees effectively.

Qualifications

• Minimum of 1-year direct customer interaction via phone and email preferred.
• Strong decision making and problem-solving skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Manage absence workflow from intake to decision.
• Handle Leave queries through customer platform, phone, and email.
• Ensure delivery in accordance with Key Performance Indicators (KPI).

Skills

Customer service skills

Attention to detail

Problem-solving skills

Communication skills

Education

Minimum four CXC subjects including English Language

Tools

Microsoft applications (Word, Outlook)

Job description

A global business services company in Manchester is seeking a motivated Customer Service Consultant. You will manage absence workflow, respond to queries, and ensure compliance with key performance indicators. The ideal candidate has strong customer service skills and a minimum of one year of direct customer interaction experience. This position offers the opportunity to work in a dynamic environment focused on supporting clients and employees effectively.