Leasehold Services Officer

Alliance Homes Group; Bristol; Remote; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing organization in Bristol seeks an individual for leasehold management. The role involves managing customer enquiries and working on arrears recovery. Strong communication and numeracy skills are essential, alongside a driving license. This organization champions diversity and offers a flexible working environment, allowing employees to balance their work and personal lives effectively.

Qualifications

• Experience in customer service roles.
• Ability to handle queries and applications.
• Full driving license and access to a vehicle.

Responsibilities

• Manage leasehold enquiries and major works consultations.
• Provide leasehold management services for sheltered schemes.
• Handle arrears recovery.

Skills

Communication skills

Numeracy skills

Customer focus

Initiative

Tact

Sensitivity

Job description

This role is diverse, and you could be dealing with leasehold management enquiries or consulting with customers regarding proposed major works one moment and then working on arrears recovery the next. You will also be responsible for providing a leasehold management service to your own sheltered leasehold schemes. You will be a great communicator and have excellent numeracy skills. As you will be handling queries and applications from a range of customers, you will have experience of working in a customer focussed environment with the ability to use initiative, tact, and sensitivity. A real people person, you can understand and relate to the customers where needed. It would be great if you had property management experience, and experience in debt recovery and leasehold management, but this is not essential. Due to the nature of the role, you will need a full driving licence and access to your own vehicle or alternative transport.

At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you. Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose.

It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.