Leasehold Manager

A2Dominion Housing Group Ltd; Greater London; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A leading housing association is seeking a Leasehold Manager to manage Leasehold properties, ensuring excellent customer service and compliance with health and safety regulations. The ideal candidate will possess excellent communication skills, a solid background in property management, and a full UK driving license. Benefits include 25 days' holiday, a contributory pension, and annual health allowances. The role is hybrid and offers a fixed-term contract for 18 months.

Benefits

25 days’ holiday (Plus Bank Holidays)

Up to 8% contributory pension

Annual health and lifestyle allowance up to £300

Qualifications

• Educated to GCSE level or equivalent.
• Must have previous experience in property management.
• Full UK driving license essential.

Responsibilities

• Act as the main contact for customers.
• Manage complaints and issues raised by residents.
• Ensure properties comply with health and safety regulations.

Skills

Excellent customer service skills

Strong interpersonal and communications skills

Ability to analyse complex data

Front line / customer facing property management experience

Education

GCSE in Maths and English (Grades A*-C)

Tools

Microsoft Word

Microsoft Excel

Job description

Job title: Leasehold Manager
Location: Hybrid / Ealing
Salary: £34,800.00 - £36,631.00 per annum
Working hours: 35hpw across Mon-Fri
Contract: 18 months fixed term contract
DBS Level: Standard
Driving license essential

A2Dominion Group
We are a UK housing association committed to a new vision – providing homespeople love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role overview:

We have a fantastic opportunity for a Leasehold Manager to act as the main point of contact for our customers and to block manage a portfolio of Leasehold properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. You will be responsible for delivering excellent customer service within the framework of Leasehold Services.

Your key responsibilities will include:

• Be the point of contact for your customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance.>
• To build relationships and work with both internal and external stakeholders.
• Attending meetings, hearings and other forums to build relationships with customers.
• Delivering a strong financial performance by working collaboratively with the service charge team to production of accurate and transparent service charge estimates and year end accounts.
• To carry out/monitor regular estate inspections and ensure accurate records are maintained, ensuring all properties are well-maintained and comply with relevant health and safety regulations.

More About You:

• Full UK Driving License essential
• Educated to GCSE level or equivalent in Maths and English (Grades A*-C)
• You must have previous experience of property management.
• Front line / customer facing property management experience desirable.
• You will have excellent customer service skills as well as an understanding of issues relating to leaseholders and shared owners.
• You will have excellent interpersonal and communications skills (verbal and written).
• You will also have the ability to analyse and draw logical conclusions from complex data.
• You will also have a good level of IT knowledge, using Word and Excel to compile and write reports.

Why A2Dominion?

As an employee of A2Dominion we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays)
\Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [e-mail]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness – [e-mail]

Closing date for this role is 12 December 2025, we reserve the right to close this role upon appointment of a successful candidate.