Leasehold Manager

Gloucester City Homes; Gloucester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local housing organization in Gloucester is seeking a Leasehold Manager to oversee the Leasehold & Home Ownership service. This role involves managing service charges, ensuring compliance with legal standards, and leading a team to enhance customer satisfaction. The ideal candidate will hold relevant qualifications such as IRPM and have significant experience with leasehold law and financial governance. Strong skills in Excel and stakeholder communication are essential.

Qualifications

• Hold an IRPM qualification, ideally MIRPM or above.
• Have evidence of ongoing CPD in leasehold law.
• Experience in end-to-end EST setting and ACT reconciliation.
• Proven variance analysis and cost challenge experience.
• Strong lease interpretation experience.
• Experience of leading teams to deliver high customer satisfaction.
• Excellent written communication and stakeholder management.
• Understanding of Landlord & Tenant Act/CLRA/S20.
• Proficient in risk management and controls design.
• Advanced Excel/Power Query skills.

Responsibilities

• Lead and develop the Leasehold & Home Ownership service.
• Ensure service charges are set and reconciled accurately.
• Maximise lawful income and protect legal position.
• Manage Right To Buy administration from application to completion.
• Provide strong financial governance and regulatory compliance.

Skills

Leasehold law knowledge

Stakeholder management

Risk management

Advanced Excel skills

Strong communication skills

Education

IRPM qualification (MIRPM preferred)

AssocRICS/MRICS qualification

Tools

Excel

Power BI

Power Query

Job description

Looking for a job where your skills matter and your work makes a real impact? We’re proud to be a trusted local employer providing a family‑friendly culture alongside great benefits, and real opportunities to grow.

We’re now seeking a Leasehold Manager to lead and develop the Leasehold & Home Ownership service ensuring that service charges are set, validated and reconciled accurately, lease obligations are met, and residents receive clear, timely information.

You’ll own end‑to‑end service delivery for Leasehold & Home Ownership: policy, procedures, workflows, KPIs and team capacity planning and provide assurance over annual estimates (EST), year‑end actuals (ACT), prior‑year adjustments, and reserve/sinking funds, supported by high‑quality, auditable leasehold/Shared Ownership (SO) data.

Acting as Product Owner for leasehold and service‑charge modules: roadmap, requirements, testing, release notes and benefits tracking, you’ll maximise lawful income and protect GCH’s legal position by establishing a clear controls framework (maker‑checker, documented sign‑offs, audit trails) and driving data accuracy across housing and finance systems (scheme structures, apportionments, component coding).

Ensuring resident communications meet statutory and best‑practice standards (clarity, timeliness, accessibility), you’ll provide strong financial governance and regulatory compliance (LTA/CLRA, S20, Consumer Standards) and manage and lead the Right To Buy administration from application to completion, including confirming eligibility, commission of valuations, preparation of initial legal packs to Land Registry specifications, investigating title, confirming covenants and easements, instructing solicitors and determining the terms of transfers and leases.

Qualifications and Experience

• Hold an IRPM qualification, ideally MIRPM or above (FIRPM desirable) or an AssocRICS/MRICS (Residential) or equivalent professional qualification.
• Have evidence of ongoing CPD in leasehold law, service charges and/or building safety.
• Have experience in end‑to‑end EST setting, ACT reconciliation, and production of resident ready packs, including complex schemes and caps.
• Have proven variance analysis and cost challenge experience, able to demonstrate missed‑visit deductions/credits embedded into ACT and rolled into EST.
• Have strong lease interpretation experience (recoverable, apportionment bases, caps) with successful tribunal/court exposure.
• Have experience of leading and supporting teams to deliver successful performance and high levels of customer satisfaction.
• Be a strong communicator with excellent written skills and strong stakeholder management across Finance, Estates, Procurement and Legal.
• Understand Landlord & Tenant Act/CLRA/S20 and best practice for service charges with a sound grasp of accruals, apportionments, reserves and prior‑year adjustments.
• Be proficient in risk management and controls design.
• Have advanced Excel/Power Query skills (Power BI desirable); confident with large data sets, reconciliations and exception reporting.

Closing Date: 11th December 2025.