Leasehold Management Officer - Joseph Rowntree Housing Trust

Michael Page (UK); York and North Yorkshire; Hybrid; GBP 34,000; Full time

Job summary

A housing association in York is seeking a Leasehold Officer to be the primary contact for leaseholders, manage leasehold agreements, and ensure compliance with housing legislation. The successful candidate will demonstrate strong customer service and financial management skills, alongside knowledge of leasehold law. A competitive salary of £34,000 per annum is on offer, along with flexible working arrangements.

Benefits

Competitive salary

Supportive work environment

Flexible working arrangements

Qualifications

• Experience with shared ownership schemes and housing regulations.
• Ability to handle complex customer queries.
• Experience managing leasehold agreements and expectations.
• Experience with financial information and service charge processes.
• Strong communication and interpersonal skills.

Responsibilities

• Act as the primary contact for leaseholders with queries.
• Manage leasehold agreements and accurate record-keeping.
• Work on service charge management and compliance.
• Assist leaseholders with staircasing to full ownership.
• Review and manage leaseholder accounts.

Skills

Customer service skills

Leasehold law knowledge

Relationship building

Communication skills

Financial management

Tools

Relevant software applications

Job description

• Home and flexible working
• Exciting time to join the organisation

About Our Client

Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.

• Built on trust
• Show they care
• Make a difference

Job Description

• Customer service: Acting as the primary point of contact for leaseholders regarding queries about service charges, lease terms, repairs, and property management issues.
• Leasehold administration: Managing leasehold agreements, ensuring accurate record-keeping, and processing lease extensions.
• Service charge management: Working with the rent and service charge lead to calculate annual service charges, including increases, sinking funds and appropriate Section 20 notification process. Working closely with housing colleagues around the collection of leasehold charges, rent and service charges, providing transparent breakdowns of costs, and managing any disputes. Ensuring that all regulatory and legislative processes are adhered to, including Section 20 process.
• Staircasing support: Working collaboratively with the sales and marketing team to assist leaseholders with the process of buying additional shares in their property to achieve full ownership (staircasing).
• Compliance: Ensuring that all relevant housing legislation and regulations and ensuring all activities adhere to legal requirements.
• Financial management: Review, evaluate and monitor leaseholder accounts, identifying potential arrears, breach of leases and taking appropriate action to collect outstanding payments, or enforce lease conditions.
• Relationship building: Maintaining positive relationships with leaseholders to support sustainability within communities. Maintain compliance with all relevant and JRHT company policies and procedures.

The Successful Applicant

• Evidenced experience of shared ownership schemes, leasehold law, and relevant housing regulations.
• Excellent customer service skills with the ability to handle complex queries and concerns.
• Proven experience in dealing with leasehold agreements, supporting leaseholders, managing expectations and conditions within leases and where appropriate taking the relevant enforcement action.
• Proven experience of dealing with complex financial information and a proven ability to manage budgets and deliver service charge process and communications.
• Strong communication and interpersonal skills to build rapport with customers and stakeholders.
• Proficiency in relevant software applications for managing leaseholder data and transactions.

What's on Offer

• A competitive salary of £34,000 per annum.
• The chance to work in a purposeful organisation.
• Supportive and collaborative work environment.
• Flexible working arrangements to support work-life balance.

If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.