Leasehold Administrator

London Borough of Hounslow; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in Hounslow is looking for a Leasehold Administrator to join their Leasehold Services Team. The role involves providing proactive administrative support, managing enquiries from various stakeholders, and producing comprehensive financial reports. Ideal candidates should be skilled in IT applications, possess strong organizational and interpersonal skills, and be adaptable in a dynamic environment. This position offers a chance to contribute positively to community services. Interviews are set for the week of December 23, 2025.

Qualifications

• Competent in word and excel based applications.
• Ability to work independently and flexibly in a changing environment.
• Strong interpersonal skills with effective communication.

Responsibilities

• Provide proactive administrative support to the Leasehold Team.
• Respond to enquiries from internal and external customers.
• Produce financial reports for senior managers.

Skills

Information Technology proficiency

Interpersonal skills

Organizational skills

Job description

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can‑do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

About The Role

This is an exciting opportunity to join our Leasehold Services Team as a Leasehold Administrator. Your primary focus will be to provide a proactive administrative support function to the Leasehold Team, ensuring that resources are targeted appropriately to achieve key service priorities.

You will work collaboratively in delivering the shared goals of the Leasehold Service to enable value for money. Responding to enquiries from internal and external customers: face‑to‑face, by telephone, letter and email in a way that positively promotes the council and its services.

About The Team You’ll Be Working In

The Leasehold Team is the Council’s expert in all leasehold matters. Working collaboratively with teams across the organisation, we are focussed on the needs of our leaseholders, freeholders and shared owners.

The Team currently consults with leaseholders on major works, manages lease extensions, pre‑assignments, enfranchisement and alteration requests and advises our Housing Colleagues on how to manage breaches of lease.

Our leasehold service is evolving, bringing Service Charge calculations into the team and we are committed to delivering a high‑quality service to our customers.

About You

As a Leasehold Administrator, you will play a key role in delivering professional, responsive, and comprehensive business support.

• Is competent in the use of information technology, in particular word and excel based applications and financial IT systems that support the financial management and control of the organisation.
• Can work independently and flexibly in a changing and evolving environment responding quickly to conflicting workloads and changing priorities. Ability to self‑manage, organise, co‑ordinate and multi‑task to meet agreed work deadlines and performance targets.
• Has strong interpersonal skills with the ability to tailor information effectively to present both orally and in writing to different audiences. Able to produce financial reports for senior managers, service department and members under direction.

Read more about the work you’ll be doing in the Role Profile.

When Interviews Will Be Held And Who To Contact

Interviews for this job will be held during week commencing 23rd December 2025.

Email: [e-mail]

Telephone: [phone]

Note: (Internal Candidates: please seek line manager approval before applying for this role as secondment.)