Learning Technologist (FTC)

FutureLearn; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An online educational platform is seeking a Learning Technologist for a 12-month contract. This role focuses on supporting course creation, troubleshooting operational issues, and collaborating with colleagues to publish quality online courses. The ideal candidate will have experience in online content creation and a passion for education. This position offers opportunities for professional development and 28 days of annual leave plus holidays.

Benefits

28 days of Annual Leave plus UK Public Holidays

Westfield Health Cash Plan

Cycle to Work scheme

Qualifications

• Good understanding of usability and accessibility guidelines.
• Demonstrable experience of supporting online content creation.
• Comfortable working in a space adjacent to product development.

Responsibilities

• Provide timely support to partners during the course build process.
• Maintain relationships with course creators.
• Assist with best practice use of course creation tools.
• Manage administrative tasks related to courses.
• Identify and manage risks affecting course delivery.

Skills

Usability understanding

Online content creation support

Strong communication skills

Organizational skills

Collaborative in a team

Tools

Google Suite

Content management systems

Zendesk

Looker

Job description

Description

At FutureLearn were passionate about the power of lifelong learning. We help learners from all over the world progress in their careers and invest in their futures.

We truly believe that up-skilling is a worthy investment and we hope to empower our learners to take control of their careers through personalised learning pathways giving them progress at their fingertips.

Partnering with 260 world‑class educational partners including prestigious universities global brands and industry partners we offer our 20 million‑strong learner community the opportunity to discover and access flexible high‑quality online courses and degrees.

Were not here just to teach new skills (although we do that well) we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning career empowerment and education for all. If that sounds like you get in touch. You could help us achieve our biggest goal yet becoming the worlds best AI‑powered career‑based learning platform and OPM.

Whats the opportunity

FutureLearn is look for a Learning Technologist on a 12 month FTC. The Learning Technologist is responsible for providing support for content creation and course this role you will support colleagues and clients in ensuring the efficient delivery of quality courses. The focus of this role is on publishing courses resolving practical course build issues and acting as an advocate of best practice use of our course creation tool. The Learning Technologist will have experience in publishing online content an interest or professional background in educational technology and is particularly interested in troubleshooting problems within the course build process. The Learning Technologist will play an integral role in the evolution of the Content department as the business grows and adapts to new and changing business requirements. Attention to detail along with problem solving and finding creative solutions are key behaviours for success in this role. Learning Technologists are fluent in content creation using online authoring tools and are comfortable discussing learning design and methodology.

This role works closely with colleagues to understand course publishing requirements translate those needs into delivery solutions and then work closely with partners and other organisations to support the development of online learning experiences aligned to FutureLearns purpose of transforming access to education.

What does success look like :

• Providing timely accurate and friendly support to partners and other course creators during the course build process
• Creating and maintaining long‑term professional relationships with the course creators
• Assisting partners and colleagues with questions related to best practice use of FutureLearns course creation tools
• Carrying out administrative tasks on FutureLearns content management system such as managing partner permissions
• Carrying out any administrative tasks required in relation to the running of courses such as setting up duplicating and opening course runs
• Identifying communicating and managing risks that could affect delivery of a course.
• Helping ensure all course content and activities are accessible to all users
• Collaborating within the Content team to ensure that courses are published on time and quality standard are maintained

What you bring to the table :

• Good understanding of usability and accessibility guidelines
• Demonstrable experience of supporting online content creation
• Comfortable working in a space that is adjacent to product development and technology
• Highly organised with the ability to quickly prioritise tasks and manage workloads
• Strong communication skills including the ability to communicate with colleagues partners and subject matter experts with confidence clarity transparency and passion
• Strong organisational skills including a strong track record for managing multiple projects at different stages of development
• A self‑motivated organised attitude and the ability to prioritise intuitively especially when under pressure to deliver against conflicting demands.
• Inclusive and collaborative in a diverse multi-disciplinary team.

Desirable Experience

• Experience working in Google Suite
• Platforms and Tools. Demonstrable experience in one or all of : Contentful an e‑Course or media publishing platform
• Experience working in Zendesk or similar mail management platforms
• Working knowledge of Looker

What we offer you :

• 28 days of Annual Leave plus UK Public Holidays
• Roll over up to 5 days Holiday
• Access to FutureLearn courses
• Westfield Health Cash Plan
• Cycle to Work scheme
• Season Ticket Loan
• Charity work 1 day dedicated to a charity of your choice
• Calm Premium Subscription

What happens next

Ready to go for it Click Apply include your CV and tell us why youd like to become a FutureLearner and how youll nail this role.

Recruitment Process

Please contact if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

Diversity Statement

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race colour national origin ethnicity gender age disability sexual orientation gender identity or religion.

We cant wait to meet you! #FutureLearnCareers