Learning & Teaching Administrator

Durham University; North East; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave & holidays

Parking on campus

Cycle to work scheme

Shopping discounts

On-site nursery

Wellbeing support

Volunteer opportunities

Pension schemes

Job summary

Durham University is seeking a Learning & Teaching Administrator to join the Faculty of Business. This hybrid, full-time role supports undergraduate and postgraduate teaching teams and coordinates administrative services across programmes.

The successful candidate will have strong organisational and communication skills, experience in a busy office, and a commitment to inclusive student support. The role offers competitive pay and benefits within the Durham University community.

Qualifications

• Five GCSEs at least Grade C or level 4 (or equivalent) including English Language and Mathematics.
• Experience delivering front-line administrative services in a busy office environment or having relevant qualifications.

Responsibilities

• Contribute to delivering high-quality administrative support for teaching and learning activities.
• Provide accurate data handling, records management and reporting as required.
• Support equality, diversity and inclusion initiatives and maintain confidentiality.

Skills

Communication skills

Digital skills

Organisation

Teamwork

Discretion

Professional development

Education

Five GCSEs incl. English & Maths

Tools

Microsoft 365

Job description

We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on [e-mail]

Job Description - Learning & Teaching Administrator (26001231)

Job Description

Learning & Teaching Administrator (Job Number:26001231)

Faculty of Business

Open-Ended/Permanent - Full Time

Contract Duration : NA

Working Arrangements : Hybrid

Closing Date

04-Oct-2026, 10:59:00 PM

Disclosure and Barring Service Requirement : Not Applicable.

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found.

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page .

The Role and the Department

Dynamic and vibrant, Durham University Business School is one of Durham University’s four Faculties and is comprised of fourresearch-intensive departments: Accounting, Economics, Finance, and Management and Marketing. Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims tobe a leading European business school with a strong global presence by 2027.

The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027. The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas. The school’s student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities).

Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplinesand around the world. Further information on the School can be found athttp://www.dur.ac.uk/business/.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

• You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.


• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.


• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.


• Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.


• We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.


• We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.


• Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).


• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.


• We offer generous pension schemes with varying contribution amounts to help you plan for your future.

Discover more about our total rewards and benefits package here .

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply

1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.


2. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role.


3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.


4. Demonstrable accuracy, numeracy and attention to detail.


5. A high level of discretion and the ability to maintain confidentiality.

Skills/Abilities/Knowledge

1. Good spoken and written communication skills.


2. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications.


3. Committed to continuing professional development.


4. Ability to solve problems and resolve straightforward issues yourself and as part of a team.


5. Ability to provide advice and guidance to a range of colleagues and customers.


6. Post-16 qualification or equivalent experience.


7. Experience of working in Higher Education.

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

Contribute to equality, diversity and inclusion, and the University’s values.

Provide an excellent and timely service to our students, academics and professional services colleagues, building effective relationships and ensuring a positive experience for all stakeholders.

Use your experience and problem-solving skills to resolve routine issues relevant to your role and provide information and updates to help your team find solutions.

Collect, organise and record data and information accurately and provide reports as required.

Promote positive wellbeing arrangements which benefit you and your team.

When carrying out your role, use and apply relevant professional and regulatory standards, policies and procedures, including those relating to information governance, records management and confidentiality.

Use standard office-based devices and applications, tools, and equipment to carryout data recordings, communications and networking, such as marks entry, collection and dissemination of student feedback.

Update guidance on standard operating procedures followed by the team.

Process, update and maintain key business documentation and the virtual learning environment, ensuring information is accurate, up to date and accessible to staff and students.

Teamwork

Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.

Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities.

Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.

Flexible in approach to accommodate the needs of team members and/or service users.

Seek feedback fromstudents, staff and anyone else that you come across as part of your roleon their requirements from your service to ensure that their reasonable expectations are being met.

Record information and data accurately as required and respond to queries which you receive.

Liaise with staff in other areas, professional organisations and agenciesto ensure that services are being delivered in an efficient and collaborative way.

Provide support for meetings, working groups and committees, including preparing and sending documents for meetings, drafting reports and taking minutes, including preparation for the Board of Examiners and its Sub-Committees, and the Student Voice Committee.

Any other reasonable duties.

Useful links

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Job Applicants/Potential Job Applicants - Privacy Notice which provides information on the collation, storing and use of data.

Durham University is a UKVI sponsor. Applicants who require sponsorship to work in the UK should note that not all roles are eligible. Further information on visa requirements and eligibility can be found on the UKVI website .

We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on [e-mail]