Learning Resource Advisor (Casual Worker)

Wiltshire College & University Centre; Chippenham; On-site; GBP 60,000 - 80,000; Part time

Job summary

An educational institution in Chippenham is seeking a passionate Learning Resources Advisor to assist students and staff in accessing learning resources. This casual role involves providing customer support, managing resources, and promoting digital access within the Learning Resource Centre. Ideal candidates will have strong communication skills, problem-solving abilities, and hold English & Maths GCSE at grade C or above. Competitive hourly rate and benefits included.

Benefits

Competitive salary

30 days pro-rata annual leave

Access to Employee Assistance Programme

Free onsite car parking

Responsibilities

• Provide first-line information and guidance to students and staff.
• Assist customers in retrieving and accessing learning resources.
• Support in selecting and processing new resources.
• Manage inter-library loan requests.
• Maintain department spaces and assist with IT use.
• Maintain the library management system.

Skills

Communication Skills

Problem-Solving

Customer Service Champion

Education

English & Maths GCSE at Grade C / Level 2 equivalent

Job description

Wiltshire College & University Centre have a great opportunity for a casual worker Learning Resources Advisor join our team.

Location: Lackham, Wiltshire

Salary: £12.30 per hour (Professional Services Grade 3)

Job Type: Casual Worker, up to 30 hours per week (Mon, Tues, Thurs & Fri), 52 weeks per year

About Us

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four main campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our campuses deliver a diversity of facilities from the country estate and farm of our Lackham campus to new hi-tech digital and state of the art facilities at our Trowbridge, Salisbury and Chippenham sites. We have invested £65 million in our estate over the past 10 years. Our turnover is £45 million per annum and growing, we employ some 650 staff, and support around 11,500 students.

Learning Resources Advisor – The Role

We are looking for a passionate Learning Resources Advisor to work on a casual worker basis. If you are eager to make a difference and fuel the journey of learning for our students and staff, this role is tailor-made for you.

As a Learning Resources Advisor, you will be at the heart of our mission to empower learners with the tools they need to succeed. Your role? To serve as the ultimate guide through our learning resources, both physical and digital, housed within our Learning Resource Centre (LRC).

Learning Resources Advisor – Key Responsibilities

Customer Support and Resource Access

• Provide first-line information, advice, and guidance to students and staff using various methods, including digital platforms, ensuring an outstanding customer experience.
• Assist customers in retrieving and accessing learning resources through departmental systems, including the library catalogue and online resources such as eBook platforms.

Resource Management and Promotion

• Support Learning Resources Coordinators in selecting, processing, and promoting new resources.
• Manage inter‑library loan requests, perform book repairs, and promote digital offerings.
• Space and IT Management: Maintain department spaces to promote creativity and collaboration, ensuring they are welcoming and accessible.
• Assist customers with IT use, including Microsoft Office applications, WiFi connectivity, and the Virtual Learning Environment (VLE), and perform first‑line problem‑solving.

System and Administrative Maintenance

• Maintain the library management system and other resource services, perform regular stock checks, and manage an equipment loan service. Perform general administrative tasks required for the successful operation of the service.
• Professional Development and Continuous Improvement: Support the delivery of department induction programs for students and staff.
• Engage in self‑assessment and quality initiatives to support the College’s continuous improvement process. Take responsibility for personal professional development and undertake relevant training as agreed with the line manager.

Learning Resources Advisor – You

What you will bring:

• Communication Skills: Your ability to connect with individuals from all walks of life will be your greatest asset as you navigate their resource needs.
• Problem‑Solving: Challenges? Your knack for finding innovative solutions will make you a star in the eyes of our users.
• Customer Service Champion: Your passion for delivering a great service will set you apart.

To apply for this role, you will hold English & Maths GCSE at Grade C / level 2 equivalent or above.

Learning Resources Advisor – Benefits

• Competitive salary
• 30 days, pro‑rata annual leave for Professional Service Staff, plus bank holidays and additional closure days over the Christmas period
• Automatic enrolment into the Local Government Pension Scheme
• Access to our Employee Assistance Programme (EAP)
• Discounts with a wide variety of retailers
• Free onsite car parking

Application Process

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in ‘Keeping Children Safe in Education’. This involves conducting enhanced DBS checks, including checks against the children’s barred list, and other employment verifications, including an online presence review for shortlisted candidates.

We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.

As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

To submit your application for this exciting Learning Resources Advisor opportunity, please click ‘Apply’ now.

PLEASE NOTE

Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, located at the bottom of this page as a downloadable document.

Vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible.