Learning Officer Customer Support Specialist Learning and Capability - 11 month secondment

HSBC; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking an experienced individual to manage the design and delivery of learning solutions. This hybrid role, based in Sheffield, involves working collaboratively with stakeholders to enhance training programs. Ideal candidates will have knowledge in Secured Underwriting and experience in a learning environment. The role offers opportunities for professional development and aims to deliver positive outcomes for customers.

Benefits

Professional development opportunities

Fantastic benefits packages

Qualifications

• Experience in coaching individuals and facilitating groups.
• Knowledge/experience of FST, Unsecured Underwriting, and Complaints Handling is advantageous.
• Experience in a learning environment.

Responsibilities

• Deliver face-to-face and virtual training solutions.
• Collaborate with stakeholders on learning solutions.
• Support creation and governance of learning materials.

Skills

Secured Underwriting knowledge

Innovation and creativity

Strong computer skills (Excel, PowerPoint)

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Our business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans, and mortgages, as well as savings, investments, insurance, and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

This is an exciting role that will give you the opportunity to shape the end-to-end journey of a learner including the design, delivery, and evaluation.

You will be responsible for managing feedback, upward escalations, and suggestions for improvements of learning assets, ensuring the learning journey drives on‑going development of Customer Support and the delivery of good outcomes to customers.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Deliver face‑to‑face & virtual training or learning solutions that meet the requirements of the business for example, New to Bank onboarding training.
• Work with stakeholders/team members to ensure learning solutions best meets the need of our customers and HSBC.
• Support Learning Managers & the team with creation of learning material for identified learning interventions.
• Provide support to the team ensuring learning material is up to date & adheres to governance policy.

To be successful in this role you should meet the following requirements:

• Recent Knowledge/experience of Secured Underwriting is essential.
• Knowledge/experience of FST, Unsecured Underwriting, Complaints Handling or Financial Crime Risk is advantageous.
• Experience in the design and delivery of learning activity, coaching individuals, and group facilitation to a wide range of stakeholders.

• Experience in working in a learning environment where innovation and creativity is advantageous
• A desire to find ways to continually improve the service delivered to our customers.
• Strong computer skills e.g. excel, PowerPoint.

This is a hybrid role is based in Sheffield or Leeds.

Role Introduction Sessions:

We have arranged some role introduction sessions where you can find out more about the role and have an opportunity to ask any questions you may have. Come along and see what the role can offer you!

3rd Dec at 9.30am - https://hsbc.zoom.us/j/93819332571?pwd=79aUoFskJOSq76G3gbrYJwcrlKVHHo.1&from=addon

9th Dec at 9am - https://hsbc.zoom.us/j/97861674433?pwd=KSaGSKS6mMXexYvkb2gHnqdNT5vnuP.1&from=addon

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Telephone: [phone]