Learning Management System Support & Data Administrator

Ideal Ensembles LLC; Glasgow; On-site; GBP 27,000; Part time

Job summary

A digital learning solutions provider in Glasgow seeks a part-time LMS Support & Data Administrator. You'll manage secure learning portals, provide technical support, and analyze learner engagement. Candidates should have strong technical skills, attention to detail, and a learner-focused service approach. The role offers a flexible work environment and is ideal for proactive individuals who can work independently.

Benefits

Pension

Healthcare

Qualifications

• Experience working with data and digital platforms.
• Strong attention to detail and understanding of data security.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage and monitor multiple secure learning portals.
• Set up learner accounts and troubleshoot access issues.
• Release new learning materials and monitor engagement.

Skills

Experience with data and digital platforms

Strong attention to detail

Technically confident

Excellent communication skills

Learner-focused approach

Organised and proactive

Analytical mindset

Adaptable to new tools

Job description

LMS Support & Data Administrator

Glasgow (Office based) (Giffnock)

Part-time (26 hours per week)

£27,000 + Pension + Healthcare

Driving Licence And Own Car Essential

This innovative, fast-growing client provides digital learning solutions to organisations and individuals within the Maritime industry. Their learning portal delivers structured, high-quality training that fits around the realities of life at sea. They are a small, agile team that values collaboration, problem-solving, and learner success. Continued growth has resulted in a requirement for a talented LMS Support & Data Administrator.

This role involves managing multiple secure learning portal searches tailored to different partner companies. You will ensure learners have the right access, manage user data, support learners with technical queries, and play a key role in releasing new course materials and driving learner engagement.

You will also monitor portal usage, identify trends, and report insights to the management team to help improve the learner experience and track performance.

Key Responsibilities

• Manage and monitor multiple secure learning portals, each serving a different partner company.
• Set up and manage learner accounts, reset passwords, and troubleshoot access or system issues.
• Release new learning materials on the portal and communicate updates clearly to learners.
• Encourage learner engagement and proactively monitor participation, following up where needed.
• Track and analyse learner activity, reporting trends, issues, and opportunities to the management team.
• Provide friendly and responsive technical support, escalating more complex issues as needed.
• Ensure all user data is handled securely, in line with data protection policies (e.g. GDPR).
• Collaborate with the wider team to improve learner communication, support processes, and content delivery.

Essential

• Experience working with data and digital platforms (e.g. learning portals, CRMs, ERPs, or internal systems).
• Strong attention to detail and understanding of data security and privacy practices.
• Technically confident and able to troubleshoot common access or usability issues.
• Excellent communication skills, both written and verbal.
• Friendly, learner-focused approach to support and service.
• Organised, proactive, and comfortable working independently.
• Analytical mindset with the ability to identify trends in data and learner activity.
• Confident using initiative and adapting to new tools or situations.

Desirable

• Previous experience in education, training, or learner support.
• Experience working with learning management systems (LMS) or similar platforms.
• Familiarity with GDPR and secure data handling.
• Experience with releasing digital content or managing learner communications.

This is a superb opportunity to join a friendly, flexible and hardworking team and ongoing opportunities are excellent.