Learning & Development Partner

ADP; Staines-upon-Thames; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading payroll service company in Staines-upon-Thames is seeking a Training Specialist to deliver operational training programs for payroll processing. The role involves onboarding associates, ensuring compliance with SOPs, and providing training support in both virtual and in-person settings. Ideal candidates will possess a Bachelor's degree and have strong experience in payroll operations and training facilitation. This position offers a flexible benefits package and opportunities for career advancement.

Benefits

25 days holiday (with buy/sell option)

Flexible benefits package

Employee Assistance Program

Annual bonus scheme

Qualifications

• Bachelor's degree in relevant field required.
• Minimum of 3 years' experience in payroll operations or training.
• Proven experience in facilitating training in virtual and classroom settings.

Responsibilities

• Deliver operational training programs as part of the Service Academy.
• Ensure training aligns with SOPs and compliance standards.
• Evaluate training effectiveness through feedback and assessments.

Skills

Facilitation skills

Attention to detail

Analytical thinking

Time management

Communication skills

Education

Bachelor's degree in Learning & Development, HR or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Collaboration tools (Teams, Zoom)

Job description

Overview

This role focuses on the delivery of operational training programs for new and existing associates across ADP's Managed Services, with a primary focus on payroll processing. The specialist is responsible for onboarding associates through our Service Academy, ensuring consistent knowledge transfer across systems, workflows, and compliance standards. The successful candidate will follow Standard Operating Procedures (SOPs) to train and support the associates responsible for delivering high-volume, accurate, and compliant payroll and HR administrative services to ADP's clients.

Responsibilities

• Deliver instructor-led (virtual and in-person) operational training as part of the Service Academy, focusing on payroll, time & attendance, and HR administration processes.
• Ensure all training is delivered in accordance with SOPs, ADP compliance requirements, and client-specific workflows.
• Facilitate knowledge acquisition through hands-on simulations, live demonstrations, and guided practice aligned to ADP systems and service standards.
• Act as a payroll subject matter expert during training sessions, responding to questions and providing practical context to support learning outcomes.
• Provide post-training coaching, performance observation, and support to ensure a smooth transition into live operations for new hires.
• Maintain and update training documentation, process guides, and learning content in collaboration with business stakeholders and SMEs.
• Evaluate training effectiveness through assessments, feedback, and performance metrics, and use insights to refine learning programs.
• Partner with Operational Excellence, Service Delivery Leaders, and Quality teams to identify skill gaps and recommend targeted learning solutions.
• Support refresher training and upskilling initiatives to address recurring knowledge gaps and enhance service capability.
• Proficiency in payroll processing and time & attendance systems.
• Excellent facilitation, presentation, and learner engagement skills.
• Strong planning, organization, and time management.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools (Teams, Zoom).
• Analytical thinking with a focus on problem-solving and continuous improvement.
• Attention to detail and commitment to operational accuracy.
• Bachelor's degree in Learning & Development, HR or related field.
• Minimum of 3 years' experience in payroll operations or payroll training, preferably in a shared service or managed services environment.
• Proven experience facilitating training in both virtual and classroom settings.
• Working knowledge of UK payroll legislation and compliance requirements (CIPP certification is a plus).
• Strong interpersonal, communication, and coaching skills.
• Ability to manage multiple training engagements in a fast-paced, deadline-driven environment.

Benefits

• 25 days holiday (you can also buy and sell up to 5 days each year)
• Flexible benefits - private medical insurance, pension scheme, gym discounts, life assurance, employee discounts, and more
• Study support
• Employee Assistance Program
• Company social events
• Annual bonus scheme