Learning & Development Manager

White Stuff; Willesden; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A retail company is seeking an L&D Manager to oversee the learning and development function across multiple sectors. Responsibilities include designing effective training solutions, conducting learning needs analyses, and managing training budgets. A successful candidate will have strong attention to detail, excellent relationship-building skills, and experience in L&D. The role offers hybrid working, annual bonuses, and a variety of benefits, including additional paid days off for volunteering and a healthcare plan.

Benefits

Annual bonus opportunity

Hybrid working

50% discount

Subsidised BUPA Dental Insurance

Healthcare cash plan

Interest free season ticket loan

Pension Contribution

25 days holiday plus bank holidays

2 extra days off for volunteering

Qualifications

• Proven experience in Learning and Development.
• Ability to conduct learning needs analyses.
• Experience in designing and delivering training.

Responsibilities

• Oversee L&D function across various sectors of the company.
• Design and deliver effective learning solutions.
• Manage external training providers and training budgets.

Skills

Attention to detail

Relationship building

Proactivity in self-development

Confidence with new technologies

Education

CIPD (desirable)

Tools

Learning Management Systems

Job description

Who we are:

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Primary objective of the job:

• This role oversees the L&D function at White Stuff, holding responsibility for employee training, learning and progression across Retail, Head Office, Customer Services, and the Distribution Centre. The successful candidate will lead effective induction, talent management, internal and external training provision, and provide development opportunities throughout the employee lifecycle.

What you’ll be doing:

Talent Management

• Hold responsibility for the learning cycle including talent mapping and calibration, presenting outcomes and recommendations to Senior Leadership.
• Conduct learning needs analyses across teams to identify skills gaps and provide solutions.
• Create and oversee development initiatives for key groups such as first-time line managers and leadership.
• Support employee engagement and retention, helping to increase progression opportunities and meet development needs.
• Support the People Team with the continuous improvement and rollout of induction processes, ensuring new starters receive the best welcome to White Stuff.

Learning and Training Delivery

• Design, organise, and deliver impactful and effective learning and development solutions to meet individual, team, and business needs.
• Partner and collaborate with key stakeholders to understand learning needs, direct content, and support wider functions such as Retail Operations.
• Ensure consistency and flow with L&D across training programmes, inductions, workshops, People team strategy, and People team materials.
• Identify, select, and manage external training providers to ensure cohesion with White Stuff’s values and branding.
• Oversee the training budget and partner with relevant stakeholders accordingly.
• Upskill and coach Retail and Head Office colleagues to deliver training sessions.
• Hold responsibility for compliance reporting across Head Office, Retail and the Distribution Centre and Customer Care.

Wider Responsibilities

• Oversee and manage the learning management system, including advising colleagues, providing training, and keeping the content library updated with brand changes.
• Oversee compliance training, including managing reports, supporting completion, and communicating with management and leadership.
• Report on the completion and success of L&D initiatives in relation to engagement, impact on performance, and skills growth.
• Support with wellbeing, charity, and diversity & inclusion initiatives.
• Represent the People team at events such as Cluster meetings and brand events, communicating relevant updates.
• Create, design, and contribute to People team and Retail Operations communications, newsletters, templates, and calendars.
• Provide direction and support to People team colleagues.

What you’ll need:

• Hold a high attention to detail and high quality standards, and encourage others to do the same.
• Build strong relationships, creditability, and trust with a wide range of stakeholders.
• Invest in self-development and be proactive in ensuring the L&D function at White Stuff incorporates new and evolving industry research and trends.
• Confidence learning and using new technologies such as content design, AI, and learning management systems.
• A qualification relevant to the role (such as with CIPD) is desirable but not essential.

What we will offer you:

As L&D Manager at White Stuff you will be entitled to an array of great benefits, some of which include:

• Hybrid working
• Annual bonus opportunity
• Up to 25 days holiday per annum, plus bank holidays
• 2 extra (paid!) days off per year to volunteer in the local community
• 50% discount
• Subsidised BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age

#LI-Hybrid