Learning & Development Manager

Foxhills Club & Resort; Ottershaw; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury resort and club in Ottershaw seeks a Learning & Development Manager to develop training programs and boost colleague performance. Responsibilities include delivering training sessions, managing apprenticeship schemes, and leading health & safety functions. A strong background in Learning & Development with experience in training culture building is essential. Benefits include a competitive salary, pension scheme, complimentary Country Club Membership, and opportunities for professional development. Come join a vibrant team committed to exceptional service.

Benefits

Competitive salary package

Company pension scheme

Enhanced Company Sick Pay

Opportunities for career advancement

Complimentary Country Club Membership

Staff discounts on dining

Access to Employee Engagement platform

Employee assistance program

Colleague social events

Free on-site parking

Qualifications

• Previous experience in a Learning & Development or Trainer role.
• Expertise in building performance service cultures.
• Engagement with on-the-job training.

Responsibilities

• Develop and deliver in-house training programs.
• Oversee technical training for operations leaders.
• Coordinate attendance for external training.

Skills

Training expertise

Performance service culture building

On-the-job training

High engagement levels

Tools

Learning Management Systems (LMS)

Job description

Job Vacancy: Learning & Development Manager at Foxhills Collection

Are you passionate about the developing and getting the best out of people? Foxhills Collection is currently seeking a Learning & Development Manager to coordinate and lead the training and learning activities to support the retention and development of colleagues at our prestigious establishment.

Position: Learning & Development Manager

Location: Foxhills Collection

Type: Full-time

About Us

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class amenities. Located in Ottershaw, Foxhills Club & Resort offers an unparalleled experience amidst stunning surrounding. Meanwhile Farleigh Golf Club in Warlingham caters to a range of guests and is renowned as a great golf course and thriving social venue.

The superb facilities are just part of the story. It is the warm and friendly service that makes us unforgettable. Our mission is that you will leave feeling better than when you arrived. And we can’t achieve this without the great team who put fantastic customer service at the heart of everything they do.

Responsibilities

• To develop, deliver and drive an in‑house training programme to include, but not limited to, induction, health & safety compliance, duty management, software induction, customer service, revenue optimisation and management development courses.
• Take a hand‑on approach to training soft skills on the shop floor and oversee operations leaders in their technical training support.
• Design and operate a scheme to embed cross‑department knowledge in front‑of‑house colleagues.
• Source, book and coordinate attendance of externally provided training.
• Assist in the management of apprenticeships and distribution of levy funds.
• Maintain records and provide reports relating to training, (re)qualifications, certificates and performance using the HR System “Fourth” to ensure any statutory qualifications are completed by relevant colleagues on a timely basis and evidence recorded as such.
• Lead the health & safety function of both properties, including reviewing departmental risk assessments, monitoring of food safety and allergen requirements and liaison with departmental managers to ensure adherence to relevant policies and legislation.
• Support managers and the HR team where learning interventions are required in cases of underperformance.
• Support managers in developing documented and robust department inductions and ensure completion.
• Coordinate the appraisal process ensuring all colleagues partake in regular meetings and learning objectives are followed up, and carry out the annual performance cycles, assisting managers to complete.
• Devise and implement a training plan for star performers at all levels for their future development.
• Support the HR team with HR projects and initiatives as required.

Requirements

• Previous experience in a Learning & Development or Trainer role.
• Expertise in building performance service cultures such as Red Star or LHW or Forbes standards.
• High levels of engagement with acumen for on‑the‑job training and building a service culture.
• Experienced with the use of any LMS (Learning Management Systems) such as Flows, Lobster INK, Highfield, Tipsy, Oracle etc.

Benefits

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one year’s service.
• Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on‑site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK.