Learning & Development Lead — Training Excellence

ISS; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company in the UK is seeking a Learning & Development Manager to design, deliver, and evaluate training programs. This role requires strong communication skills and competent IT abilities, along with a commitment to providing high-quality training to improve efficiency and customer satisfaction. The ideal candidate will build relationships across the business and support employees' development. Flexibility to travel across UK locations is essential, along with evening and weekend availability.

Benefits

Career development opportunities

Diverse and inclusive work environment

Qualifications

• Deliver high-quality training and customer service standards.
• Solid understanding of data analysis techniques.
• Ability to manage workloads, prioritise effectively.

Responsibilities

• Develop and maintain OSC processes aligned with contract requirements.
• Design and deliver engaging training programs.
• Conduct quality and competency assessments.

Skills

Strong communication skills

Competent IT skills

Problem-solving abilities

Leadership qualities

Tools

Microsoft Visio

Lucidchart

Business process management software

Job description

A leading facility management company in the UK is seeking a Learning & Development Manager to design, deliver, and evaluate training programs. This role requires strong communication skills and competent IT abilities, along with a commitment to providing high-quality training to improve efficiency and customer satisfaction. The ideal candidate will build relationships across the business and support employees' development. Flexibility to travel across UK locations is essential, along with evening and weekend availability.