Learning & Development Associate (FTC)

Skanska Uk Plc; Watford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading construction group is seeking a Learning & Development associate to deliver customer-focused L&D services. The role includes coordinating training courses, maintaining relationships with suppliers, and ensuring data integrity in L&D systems. Ideal candidates have experience in L&D with a strong emphasis on customer service and administrative processes, and are proficient in Microsoft Office. This position is vital for improving L&D offerings within the organization.

Qualifications

• Experience within an L&D environment focusing on customer service and query resolution.
• High level of attention to detail and accuracy.
• Good planning and time management skills.

Responsibilities

• Act as the first point of contact for L&D queries via the HR Case Management System.
• Arrange and book training courses promptly and accurately.
• Maintain relationships with internal and external suppliers and licensed bodies.
• Ensure data integrity of the L&D systems.
• Contribute to service improvement in the L&D team.

Skills

PC literate with strong experience of all Microsoft Office packages.

Attention to detail and accuracy

Planning & time management skills

Ability to work within a process-driven environment

Initiative and teamwork capabilities

Customer service focus

Job description

inclusive and responsible business that is helping to build a better society. We are looking for a Learning & Development associate on an FTC to deliver a customer focused L&D service to the business through the HR Case Management System and to be responsible for the organisation, co‑ordination and recording of a diverse range of L&D activities. What you’ll do:

• To be the first point of contact for all line managers and employees on any L&D related queries via the HR Case Management System in line with company values and acting in accordance with relevant and best L&D practice.
• Ownership of arranging and booking training courses and associated items such as venues, publications & hospitality in an accurate & timely manner in line with L&D procedures & SLA's.
• To be an Ambassador of Employee Self Service and the Learning Hub. To be able to articulate and demonstrate to employees how to access resources for developmental purposes.
• Processing Training Course Attendance Logs. Recording & distributing Certificates.
• Liaising with the Procurement & Finance with regards to raising Purchase Orders & processing Invoices relating to the booking of training courses.
• Maintaining relationships with internal & external suppliers. Liaising with licensed bodies such as the CITB, UKCG & Construction Skills.
• Maintaining 100% Data Integrity of the L&D systems via completion of activities in a timely manner supported by monthly reporting.
• Working closely with other teams such as our EHS Teams, Leadership Development Team, L&D Managers, HR Business Partners.
• Actively contribute towards the plan to improve the service offering within the L&D team through continuous improvement.
  PC literate with strong experience of all Microsoft Office packages.
• An understanding of the importance of the customer experience with a high level of attention to detail and accuracy.
• Good planning & time management skills enabling the prioritisation of multiple activities.
• Highly motivated with an ability to work within a process driven environment and deliver to tight deadlines.
• Able to work using own initiative but also as part of a team.
• Experience within an L&D environment with a particular focus on customer service, query resolution, process administration and L&D systems
  Skanska, one of the world's leading project development and construction groups, is an