Learning, Culture and Capability Support Officer

Great British Energy Group; Cardiff; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

Flexible working

28 days annual leave

Job summary

The Electoral Commission is recruiting for a Learning, Culture and Capability Support Officer to help coordinate learning and development activity across the organisation. Based in Cardiff, Edinburgh (hybrid) or Remote UK, the role provides essential admin support to ensure smooth delivery of development activity and responsive service to colleagues and stakeholders.

We offer a comprehensive benefits package, a 12-month fixed term contract, and a flexible hybrid working pattern with

Qualifications

• Experience providing administrative support in a busy environment
• Strong organisational and prioritisation skills
• Excellent written and verbal communication skills
• Experience working with systems and producing reports
• Good attention to detail and accuracy
• The ability to manage multiple tasks and deadlines effectively
• A collaborative approach and commitment to providing excellent customer service

Responsibilities

• Managing the team inbox and responding to enquiries
• Coordinating learning and organisational development activities
• Maintaining learning systems and records
• Producing reports and management information
• Raising purchase orders and processing invoices
• Supporting the delivery of wider people, culture and capability initiatives
• Providing effective administrative support across the team

Skills

Administrative support

Organisational skills

Written and verbal communication

Systems and reports

Attention to detail

Task management

Customer service

Job description

Learning, Culture and Capability Support OfficerBasis: 12 Months Fixed Term Contract, Full time 36 hours per weekSalary: £29,224 to £30,198 per annumA £312 tax-free working from home allowance is also payable annually.Location: Cardiff, Edinburgh (Hybrid - min. 2 days in office), or Remote UKBenefits: Outstanding benefits including Civil Service Pension Scheme, flexible working, 28+ days holiday, and more.About the Electoral CommissionThe Electoral Commission is the UK’s independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.As we continue to deliver our five-year Corporate Plan, the Commission is building on a period of growth and change, expanding our workforce and modernising how we deliver our services to better support the needs of a changing democracy. As our organisation develops and adapts to meet future challenges, this post will play a vital part in supporting that progress and helping ensure we remain responsive to the democratic needs of voters, campaigners, parties and electoral administrators across the UK.About the roleThis role provides essential administrative and operational support to the Learning, Culture and Capability team, helping to ensure the smooth delivery of learning and organisational development activity across the Commission.Working across a broad range of activities, you will coordinate learning programmes, manage systems and processes, respond to enquiries and support the delivery of key people initiatives. The role plays an important part in helping colleagues access the tools, resources and development opportunities they need to perform at their best and contribute to a positive employee experience.Key responsibilities include:• Managing the team inbox and responding to enquiries• Coordinating learning and organisational development activities• Maintaining learning systems and records• Producing reports and management information• Raising purchase orders and processing invoices• Supporting the delivery of wider people, culture and capability initiatives• Providing effective administrative support across the teamAbout the teamThe Learning, Culture and Capability team is one of four specialist areas within the wider People and Culture function. The team is responsible for ensuring colleagues have the skills, knowledge and development opportunities they need to succeed in their roles while helping to create an inclusive, engaging and high-performing workplace.We take an open, approachable and solutions-focused approach to our work, using evidence and insight to shape our activities and support organisational priorities. Working closely with colleagues across the Commission, the team plays an important role in developing capability, supporting cultural initiatives and helping prepare the organisation for future challenges.You will bring:We are seeking an organised and proactive administrator who can manage a varied workload and provide excellent support to both colleagues and stakeholders.You will be able to build positive working relationships, communicate effectively with people at all levels and take ownership of your responsibilities. You will also be comfortable working with systems, data and processes while maintaining a high level of accuracy and attention to detail.You will ideally have:• Experience providing administrative support in a busy environment• Strong organisational and prioritisation skills• Excellent written and verbal communication skills• Experience working with systems and producing reports• Good attention to detail and accuracy• The ability to manage multiple tasks and deadlines effectively• A collaborative approach and commitment to providing excellent customer serviceWhy work for us?The Role:This is an excellent opportunity to develop your experience within a growing People and Culture function that plays a key role in delivering the Commission's strategic priorities. You will gain exposure to a broad range of learning, culture and organisational development activities while working with colleagues across the organisation.The role offers opportunities to develop expertise in learning administration, systems, reporting and organisational development, while contributing to projects that support the capability and future readiness of the Commission's workforce.The Office:Our offices provide welcoming, collaborative spaces where colleagues can connect, share ideas and work together across teams. Whether based in London, Belfast, Cardiff, Edinburgh, you will be part of a supportive working environment that balances the benefits of in-person collaboration with the flexibility of hybrid working.The Benefits:We offer a strong total reward package, including:• Flexible working and hybrid model for office-based staff, with a minimum of 40% of working time spent in the office• Flexi-time scheme, allowing flexible hours with the option to accrue and take flexi leave• 28 rising to 30 days annual leave + bank holidays• Civil Service pension scheme (28.97% employer contribution)• Performance-related payHow to applyWe are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process.When applying, please provide an anonymised CV which omits your protected characteristics and any personally identifiable information:Do not include:Your name, address, phone number, email or other contact detailsYour date of birth or ageGender, ethnicity, nationality or other personal identifiersA photo of yourselfRemove educational dates as these are a clear indication of your ageThere is no requirement to include your primary education details.Do include:Your employment history including employers and dates of employmentExplanation for gaps in your historyYour duties, responsibilities and achievementsIf your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV.Supporting disabled applicantsThe Electoral Commission is proud to be a Level 2 Disability Confident Employer. As part of this commitment, we aim to prioritise interviews for disabled applicants who meet the essential criteria listed in the job description.There may, however, be occasions where it is not practicable or appropriate to interview all disabled applicants who meet the essential criteria. For example, during periods of exceptionally high application volumes or seasonal recruitment activity, the Commission may need to limit the overall number of interviews offered to both disabled and non-disabled applicants.If you have a disability and would like to be considered under this commitment, please indicate this when you apply. We also welcome requests for reasonable adjustments at any stage of the recruitment process or within the workplace.Key dates* Application deadline: Monday 12th October (23:59)* Interviews (1st stage): Assessment Centre Week Commencing 19th October* Anticipated start date: December 2026Assessment centre will be held virtually via Microsoft Teams