Learning and Talent Acquisition Advisor

Puttshack UK; City Of London; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

A leading entertainment venue in London is looking for a Learning and Talent Acquisition Advisor to manage the recruitment process and enhance the associate experience. This full-time role entails overseeing onboarding, collaborating with hiring managers, and implementing talent initiatives. The ideal candidate has HR experience and is passionate about fostering a positive work environment, with a salary of up to £42,000 per annum.

Qualifications

• 2+ years of experience at Advisor level in HR or Learning development.
• Proven experience in recruitment and talent development in hospitality or social entertainment.
• Familiarity with internal mobility frameworks is advantageous.

Responsibilities

• Manage end-to-end recruitment processes including job advertising and interviewing.
• Coordinate and facilitate onboarding programs for new associates.
• Act as a trusted advisor on recruitment and talent development.

Skills

Excellent communication

Stakeholder management

Organisational skills

Data-driven approach

Education

Experience in Human Resources or Learning development processes

Tools

Recruitment systems (ATS)

Onboarding tools

Talent management platforms (Mapal/Flow Hospitality)

Job description

Learning and Talent Acquisition Advisor (FTC-12 months)

Department: People Team

Reports To: Head of People

Location: Head Office - Bank, London, UK (Hybrid working in Venue)

Type: Full-Time (45 hours per week, inclusive of 1-hour breaks per day)

Salary: Up to £42,000 per annum

About us

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground‑breaking technology to elevate the game, while also serving world‑class food and a full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision

To be the universal answer to the question ‘Where should we get together’

Our Mission

To create lasting memories for people of all generations through a shared, world‑class entertainment experience

Our Values

• Bring your ‘A’ game - We strive for excellence in everything we do
• Lead the Way - Our associates (staff) embrace and are inspired by change
• Own the Fun - We revel in our guests’ enjoyment
• Care Deeply - We take great care of our guests, our associates and the communities we call home

Job Purpose

The Learning and Talent Acquisition Advisor plays a key role in driving external hiring and ensuring a seamless recruitment experience from hiring through to onboarding. This position manages the end‑to‑end recruitment process, oversees onboarding plans through the ATS, and ensures the continuous maintenance and delivery of learning and development initiatives that strengthen capability, support progression, and align with the company’s talent development framework. This multi‑skilled role would suit an experienced HR professional with a strong background in both talent acquisition and learning and development, who is passionate about attracting, developing, and retaining great people.

Key Responsibilities

• External Recruitment & Onboarding (Managerial and Head Office appointments)
• Partner with the Senior hiring managers to define job requirements, sourcing strategies, and selection processes for head office and management positions.
• Manage end‑to‑end recruitment processes including job advertising, shortlisting, interviewing, and reference checks for managerial & Head office hires.
• Engage with external recruitment partners and maintain talent pipelines for critical and hard‑to‑fill roles.
• Coordinate and facilitate effective onboarding programs, ensuring a smooth transition for new associates and compliance with company policies.

Other

• Maintain the ATS to ensure data accuracy, compliance, and smooth recruitment workflows.
• Provide hiring compliance support to our venue hiring managers when required.
• Maintain hiring pack and on‑boarding compliance via the ATS system.
• Track and report on recruitment metrics (e.g., time to hire, quality of hire, candidate experience).
• Internal Talent Development & Mobility (Supporting our workforce):
• Support the implementation of the organisation’s internal careers and succession procedures, promoting transparency and career growth opportunities for associates.
• Facilitate internal mobility processes including advertising internal vacancies, assessing internal applications, and managing internal transitions.
• Facilitate training for Line Managers and associates as per operational practices and people procedures
• Partner with senior managers and HR colleagues to identify and develop internal talent pools for succession planning and critical roles.
• Delivery of internal development programs aligned with the talent framework (e.g., leadership development, career pathways, skills assessments).
• Maintain accurate talent data and contribute to regular talent reviews and development planning processes.
• Stakeholder Support:
• Act as a trusted advisor to managers on all aspects of recruitment, talent development, and internal mobility.
• Coach hiring managers on inclusive recruitment and talent procedures, plus other development practices as required.
• Projects & Continuous Improvement:
• Support the implementation of recruitment and talent initiatives, including onboarding and maintenance of digital tools or platforms.
• Identify opportunities to improve recruitment and internal development processes based on feedback and best practices.
• Partner with external providers to coordinate and deliver training initiatives that enhance capability and ensure our workforce consistently achieves operational excellence.
• Support the cycle of continuous learning culture and embedding L&D initiatives.

Qualifications & Experience

• Experience in Human Resources &/or Learning development processes at Advisor level (Supervisor/ Manager: 2+ years)
• Proven experience in recruitment and talent development in a hospitality, leisure/ social entertainment environment.
• Experience working with recruitment systems (ATS), onboarding tools, and talent management platforms (Mapal/Flow Hospitality).
• Familiarity with internal mobility frameworks, succession planning, or career development programs is a strong advantage.
• Excellent communication, stakeholder management, and organisational skills.
• Proactive, data‑driven, and passionate about creating a great candidate and associate experience.

Desirable Competencies

• Experience Centric: Fostering a positive experience for both guests and associates by understanding and prioritising their needs. Ensuring every decision and action contributes to an exceptional and inclusive environment at Puttshack.
• Effective Communication: Clear and effective communication, both verbal and written. Ability to convey information accurately and persuasively.
• Results Focused: Achieving impactful outcomes through focused effort and shared responsibility.
• Logical Decision Making: Applying clear thinking and logical reasoning to daily tasks and decisions.
• Collaboration: Works well with others, fostering a cooperative and supportive work environment. Ability to contribute positively to team projects and goals.

If you are passionate about people and enhancing the associate experience, by driving meaningful impact through people processes, Apply today!