Learning and Development Specialist/Coordinator

Study Group; Lewes; Remote; GBP 35,000 - 45,000; Full time

Job summary

An international education provider is seeking a Learning and Development Specialist/Coordinator to manage and coordinate strategic staff development initiatives. This role involves logistics management for various programs, supporting onboarding, and ensuring a high standard of service delivery. The ideal candidate will have strong organizational skills, experience in customer service, and proficiency in Microsoft 365. The position offers a full-time contract and is remote within the UK.

Qualifications

• Experience in an administrative role preferably within education or HR environment.
• High-quality customer service experience.
• Experience in managing, coordinating, and communicating across multiple time zones.

Responsibilities

• Lead coordination and delivery of learning and development programmes.
• Manage logistics for workshops and online learning experiences.
• Administer and maintain learning platforms.

Skills

Customer service

Organizational skills

Communication

Data analysis

Project management

Tools

Microsoft 365

Job description

Overview

Learning and Development Specialist/Coordinator

Contract type: Full Time (37.5 hours) – Permanent

Location: Remote (UK)

INTERNAL CANDIDATES ONLY - CLOSING DATE 31/10/2025

To provide high-quality programme management and administrative support for strategic staff development initiatives. This role ensures the smooth delivery, coordination, and scalability of initiatives offered by the L&D team by managing logistics, communications, data tracking, and platform support. It plays a critical role in enhancing the learning experience for participants and contributing to Study Group’s strategic goals for staff, manager and leadership development.

About the role

• Lead the coordination and delivery of a range of learning and development programmes
• Manage end-to-end logistics for workshops, mentoring, peer support groups, and online learning experiences across multiple time zones
• Own scheduling, communications, and access to learning materials to ensure a seamless participant experience
• Support the creation and delivery of new staff induction content and contribute to the continuous improvement of onboarding processes
• Administer and maintain learning platforms (e.g. My Development, Insendi), including setup, user access, content updates, and reporting
• Promote learning and development activity through available channels to drive engagement and visibility
• Provide first-line support via the shared mailboxes, delivering a consistently high standard of service to all staff
• Track participant progress, feedback, and outcomes across programmes, supporting internal reviews and external reporting (e.g. to Advance HE)
• Develop and maintain scalable systems and processes to support the long-term growth and sustainability of L&D initiatives

About you

• Experience in an administrative role preferably within education or HR environment
• Demonstrated experience in providing high-quality customer service, including managing enquiries, resolving issues, and maintaining positive stakeholder relationships
• Experience managing coordinating, planning or scheduling and communicating across multiple time zones / stakeholder groups / cultures
• Experience in collecting, analysing, and reporting data to inform decision-making and/or drive continuous improvement
• Strong organisational and administrative skills, with the ability to manage multiple priorities and deadlines independently
• Excellent written and verbal communication skills, with confidence in engaging with diverse stakeholders
• Proficiency in Microsoft 365 suite and the ability to learn new systems quickly
• Understanding of learning and development principles and practices
• Ability to analyse and report on data to support continuous improvement
• Proactive, adaptable, and solution-focused, with a commitment to delivering high-quality support
• Passionate about staff development and creating positive learning experiences
• Collaborative and approachable, with a strong customer service mindset
• Comfortable working independently and taking ownership of tasks
• Discreet and professional, with a strong sense of responsibility and confidentiality
• Contributes to a culture of continuous learning and improvement by being resourceful, responsive, and committed to making the most of available tools and systems

About us

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available

Organisational compliance

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted - Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.

Do you have the right to work in the country the role is based in?

Are there any conditions attached to your right to work (in the country you are applying for) that we should be aware of? (Such as- restricted hours, term times only etc.) Please detail. If you have a time limited right to work- please state the expiry date of your visa or permit.

Please provide any and all details of friends or family members currently working in the business or close relationships with existing employees or employers within Study Group. If none please state 'N/A'.