Learning and Development Partner

ADP; Cheadle; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global human resources service provider is seeking a Service Learning & Development Partner to enhance operational training programs in payroll processing. This role requires strong expertise in payroll systems and a commitment to operational accuracy. Candidates should have at least 3 years of training experience and a relevant degree. The position offers a hybrid work setup with various employee benefits, including health insurance and an annual bonus scheme.

Benefits

25 days holiday

Private medical insurance

Excellent pension scheme

Subsidized gyms

Employee discount portal

Annual bonus scheme

Qualifications

• Minimum of 3 years’ experience in payroll operations or payroll training.
• Proven experience facilitating training in both virtual and classroom settings.
• Knowledge of UK payroll legislation and compliance requirements.

Responsibilities

• Deliver operational training programs focusing on payroll processing.
• Update training documentation and maintain learning content.
• Evaluate training effectiveness through assessments and feedback.

Skills

Payroll processing expertise

Excellent facilitation skills

Planning and organization

Proficiency in Microsoft Office

Analytical thinking

Detail-oriented

Education

Bachelor’s degree in Learning & Development, HR or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Collaboration tools (Teams, Zoom)

Job description

We are seeking a Service Learning & Development Partner to join our Operational Excellence team within the Services organization!

Location: Our Cheadle office -Southgate Centre One, 319 Wilmslow Road,Heald Green, Cheadle. SK8 3PW

Hybrid working - 3 days in office & 2 days from home

This role focuses on the delivery of operational training programs for new and existing associates across ADP’s Managed Services, with a primary focus on payroll processing. The specialist is responsible for onboarding associates through our Service Academy, ensuring consistent knowledge transfer across systems, workflows, and compliance standards. The successful candidate will follow Standard Operating Procedures (SOPs) to train and support the associates responsible for delivering high-volume, accurate, and compliant payroll and HR administrative services to ADP’s clients.

Key Responsibilities

• Deliver instructor-led (virtual and in-person) operational training as part of the Service Academy, focusing on payroll, time & attendance, and HR administration processes.
• Ensure all training is delivered in accordance with Standard Operating Procedures (SOPs), ADP compliance requirements, and client-specific workflows.
• Facilitate knowledge acquisition through hands-on simulations, live demonstrations, and guided practice aligned to ADP systems and service standards.
• Act as a payroll subject matter expert during training sessions, responding to questions and providing practical context to support learning outcomes.
• Provide post-training coaching, performance observation, and support to ensure a smooth transition into live operations for new hires.
• Maintain and update training documentation, process guides, and learning content in collaboration with business stakeholders and SMEs.
• Evaluate training effectiveness through assessments, feedback, and performance metrics, and use insights to refine learning programs.
• Partner with Operational Excellence, Service Delivery Leaders, and Quality teams to identify skill gaps and recommend targeted learning solutions.
• Support refresher training and upskilling initiatives to address recurring knowledge gaps and enhance service capability.

Skills and Competencies

• Expertise in payroll processing and time & attendance systems.
• Excellent facilitation, presentation, and learner engagement skills.
• Strong planning, organization, and time management.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools (Teams, Zoom).
• Analytical thinking with a focus on problem-solving and continuous improvement.
• Attention to detail and commitment to operational accuracy.

Preferred Qualifications

• Bachelor’s degree in Learning & Development, HR or related field
• Minimum of 3 years’ experience in payroll operations or payroll training, preferably in a shared service or managed services environment.
• Proven experience facilitating training in both virtual and classroom settings.
• Working knowledge of UK payroll legislation and compliance requirements (CIPP certification is a plus).
• Strong interpersonal, communication, and coaching skills.
• Ability to manage multiple training engagements in a fast-paced, deadline-driven environment.

Benefits

• 25 days holiday (you can also buy and sell up to 5 days each year)
• Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
• Study support
• Employee Assistance Program
• Company social events
• Annual bonus scheme