Learning and Development Director Mat Cover

Jimmy Choo; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global luxury brand is seeking a Learning and Development Director Mat Cover to lead initiatives that enhance sales productivity and employee engagement. The successful candidate will collaborate with business leaders to execute the learning strategy, drive stakeholder engagement, and ensure impactful training programs. Experience in luxury or premium retail is required, along with strong leadership skills. This role offers the opportunity to shape the global learning culture in a dynamic environment.

Benefits

Diverse and inclusive workplace

Career development opportunities

Equal opportunity employer

Qualifications

• Significant experience in learning and development and/or retail excellence within global luxury, retail or premium brands.
• People Management experience.
• Ability to present information and ideas clearly.

Responsibilities

• Partner with stakeholders to deliver the global learning and development strategy.
• Lead the retail excellence and corporate development agenda.
• Define success measures and track impact via L&D Scorecard.

Skills

Leadership

Communication

Analytical thinking

Retail excellence

Commercial acumen

Education

Graduate calibre individual

Tools

Advanced-level Excel

PowerPoint

Microsoft Office

Job description

Overview

Job Title: Learning and Development Director Mat Cover

Department: Global People Team

Reporting to: Senior Vice President HR, Global

Role Purpose: To partner with the Senior Vice President of HR, regional presidents, and key business stakeholders to deliver the global learning and development strategy for Jimmy Choo. This role will lead the retail excellence and corporate development agenda, ensuring the delivery of impactful training and capability programmes through a blended learning approach. The successful candidate will demonstrate strong commercial acumen, with a focus on enhancing sales team productivity, driving consistent client experience, strengthening employee retention, and increasing engagement across regions.

Key responsibilities

• LINE MANAGEMENT: Of the Learning and Development department, including the Regional L&D Managers (APAC, NA, EMEAI, JAPAN) and the global L&D coordinator.
• EXECUTE THE GLOBAL L&D STRATEGY: In partnership with the Senior VP HR and global leaders, execute and deliver the FY25/FY26 global L&D strategy, including digital learning initiatives, client experience, employee engagement, and corporate training programmes.
• L&D NEEDS ANALYSIS: Partner with regional stakeholders to gather global training requirements. Manage and evolve programmes in line with changing business objectives and growth strategies. Adopt a train-the-trainer approach to maximise impact.
• DIGITAL LEARNING: Oversee the evolution and upkeep of the newly launched LMS, ensuring content is current, engaging, and aligned to business priorities. Focuses include personal development, retail excellence, and product knowledge modules. Drive adoption and leverage data insights to continue to improve learning impact.
• STAKEHOLDER ENGAGEMENT: Act as a strategic partner to global and regional leadership teams, championing learning initiatives that drive commercial performance and people impact. Build the global learning community with a win-win approach.
• RETAIL EXCELLENCE/PRODUCT KNOWLEDGE: Drive the evolution of the JC Experience 2.0, following the recent launch of the brand book and mission statement. Including digitalising and modernising the existing hosting framework and tools, aligning with CRM/ clienteling strategies and cross-functional partnerships. Maintain the product knowledge and content creation process.
• LEADERSHIP AND PEOPLE DEVELOPMENT: In partnership with the SVP People, lead the design and delivery of leadership and personal development strategy, including the Director + pilot and business partnering programme, as well as evolving the JC Corporate training agenda. Partner with the Capri L&D department to align and share initiatives.
• PEOPLE AND CULTURE: Working closely with the People and Internal Communication Team to align learning initiatives to the wider talent and culture strategy. E.g. JC Conversation webinar series, brand book adoption, global onboarding, talent programmes and special projects.
• MEASUREMENT AND IMPACT: Define success measures, track impact via the monthly L&D Scorecard and report on global KPIs related to training impact and effectiveness. Leveraging LMS data to evolve reporting insights and future training strategies.

Qualifications

• Education: Graduate calibre individual
• Technical: Advanced-level Excel, PowerPoint and Microsoft Office
• Languages: Must be fluent in English and a further language would be an advantage

Experience

• Significant experience in learning and development and/or retail excellence within global luxury, retail or premium brands.
• People Management experience
• Experience within global environments and capable of sensing regional needs and cultural differences
• Strong analytical and critical thinking skills, with a sense of detail, using a data-driven approach to decision-making
• Ability to present information and ideas clearly, in both formal and informal situations

Skills and attributes

• The ability to inspire, motivate and lead
• Excellent communication and \'people\' skills
• A strong commitment to client experience and retail excellence
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• Planning and organizational skills
• Commercial acumen
• A capacity for innovation
• Coach or training certificates are an advantage

Personal characteristics

• Demonstrable ability to use initiative and be proactive
• Have a sense of urgency and the ability to deal swiftly with changing needs
• Team player with the ability to work on their own initiative when required
• Highly organised with an ability to multitask
• Innovative and proactive, with a “can do” approach
• Enthusiastic with a good sense of humour
• Well presented with the ability to communicate confidently

Special Circumstances

• Able to cope under pressure and meet the needs of a demanding and ever-changing/growing international business

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V