Learning and Development Assessor Team Leader & Lead Internal Quality Assurance

Community Integrated Care; Widnes; On-site; GBP 40,000 - 58,000; Full time

Benefits offered by this job

Flexibility: 4 days / 5 days option

Retail discounts

Holiday discounts

Cycle to work scheme

Travel discounts

Job summary

Community Integrated Care is seeking an experienced Lead IQA and Team Leader to oversee qualification delivery across multiple pathways and to drive high-quality learner outcomes. You will lead a geographically dispersed team of vocational assessors and act as the organisation's IQA authority.

The role requires strong QA knowledge, the ability to manage QA processes, travel nationally, and a passion for improving learner outcomes within regulated qualifications.

Qualifications

• Substantial experience in regulated vocational qualification environments.
• Proven ability to lead, coach or manage vocational assessors or learning professionals.
• Strong knowledge of QA, verification and compliance requirements.

Responsibilities

• Lead and develop a geographically dispersed team of vocational assessors.
• Act as Lead Internal Quality Assurer, maintaining robust IQA and Internal Verification processes.

Skills

Team leadership

Quality improvement

Stakeholder management

Data analysis

National travel

Education

IQA qualification (V1/IQA or equivalent)

Assessor qualification or equivalent

Tools

Learning Management System

Reporting tools

Job description

Lead Quality. Develop Assessors. Transform Learning Outcomes.

At Community Integrated Care, we're one of the UK's most successful and innovative social care charities. We're committed to developing exceptional colleagues who deliver outstanding support every day, and qualifications play a vital role in helping our teams build the skills, confidence and expertise they need to succeed.

We're now looking for an experienced L&D Assessor Team Leader & Lead Internal Quality Assurer (LIQA) to lead our assessor team, oversee qualification delivery, and ensure the highest standards of internal quality assurance across our learning programmes.

This is a full time permanent role with attendance at our Widnes or Aberdeen office required at least once a week.

We would welcome applications from candidates based anywhere across the UK with the relevant experience and qualifications but they must be available to travel nationally as and when required.

What is The Deal for you?

• Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
• Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

This is an exciting opportunity for a qualified IQA professional who enjoys combining people leadership, quality assurance and operational management to create outstanding learner experiences and qualification outcomes.

As our Lead IQA and Team Leader, you'll take overall responsibility for the quality, compliance and effectiveness of qualification delivery across multiple pathways.

What You'll Be Doing

• Lead and develop a geographically dispersed team of vocational assessors
• Act as the organisation's Lead Internal Quality Assurer, maintaining robust IQA and Internal Verification processes

What We're Looking For

We're keen to hear from people who have substantial experience within regulated vocational qualification environments and who are passionate about enabling others to succeed.

• Recognised Internal Quality Assurance qualification (V1, IQA or equivalent)
• Assessor qualification or equivalent vocational assessment experience
• Experience leading, coaching or managing vocational assessors or learning professionals
• Strong knowledge of quality assurance, verification and compliance requirements
• Experience managing qualification programmes, learner pipelines and completion targets
• Ability to analyse data and use insights to improve performance and learner outcomes
• Experience working with learning management systems and reporting tools
• Excellent stakeholder management and communication skills
• Willingness to travel nationally
• Knowledge of both English and Scottish qualification frameworks
• Experience of Health & Social Care qualifications, including NVQs and SVQs
• Understanding of apprenticeship standards
• Experience delivering or evaluating adult learning programmes

Why Join Community Integrated Care?

We're passionate about investing in our people and creating opportunities for development, innovation and progression.

In return, you'll join a values-driven organisation where your expertise will directly influence the quality of learning and qualifications delivered across the charity.

You'll have the opportunity to:

• Lead a geographically dispersed team and shape assessment standards
• Influence the future capability of our workforce
• Work with colleagues who are committed to making a real difference
• Support thousands of learners to achieve recognised qualifications
• Be part of an ambitious and growing Learning & Development function

Ready to Make an Impact?

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.