Learning and Development Advisor

Gordon Ramsay Restaurants; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hospitality group in the UK seeks a Learning & Development Advisor to enhance Team Members' confidence and capabilities through coaching, training workshops, and innovative learning tools. Ideal candidates have a background in hospitality or retail, along with excellent communication and organizational skills. This position offers competitive pay and numerous employee benefits, including substantial staff discounts and access to world-class training opportunities.

Benefits

Competitive Pay Rate

50% staff discount on food and drink

30% discount for Friends & Family

Free anonymous mental health support

Access to training and development opportunities

Qualifications

• Experience in a similar role in hospitality or retail.
• Self-motivated with a strong work ethic.
• Ability to work without close supervision.
• Friendly and professional personal presentation.

Responsibilities

• Design and deliver Team Member Welcome event.
• Conduct regular onsite service training and coaching.
• Identify learning needs through training needs analysis.
• Support Operations Team with training workshops.
• Manage relevant systems training tools.

Skills

Project management

HR & Learning Management Systems

Excellent communication

Organizational skills

Job description

We are currently seeking a passionate Learning & Development Advisor to join the L&D team at Gordon Ramsay Restaurants Global.

As our Learning and Development Advisor, you will support the development of our Team Members Confidence and Capability. By providing coaching, designing and delivering high quality workshops and learning tools to improve product knowledge & service capabilities.

Key Accountabilities:

• Design, manage & deliver our Team Member Welcome event, insuring an inspiring and innovative beginning to the employee lifecycle
• Deliver regular onsite service training sessions & coaching. Maintaining clear learning records (via our LMS Mapal), and needs analysis
• Identifying learning needs for assigned sites by completing regular training needs analysis, reviewing Guest feedback, trade reports, mystery dinners and personal observations
• Support the Operations Team by delivering regular training workshops
• Manage, Maintain and design relevant systems training tools

About You:

• Experience in a similar role working with multiple sites within hospitality or retail
• Experience of project management and implementation
• Self-motivated drive and work ethic able to work without close supervision
• Good working knowledge of HR & Learning Management Systems and best practice People development processes
• Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
• Effective organisational skills; able to prioritise tasks and self-manage a workload
• Excellent personal presentation with a warm and welcoming personality.
• Friendly, approachable and professional

What’s in it for you:

• Competitive Pay Rate
• Lunch provided in Support Office or when working in Restaurants
• A fantastic 50% staff discount on food and drink in UK Restaurants
• 30% discount for your Friends & Family in Restaurants
• Employees can instantly access up to 50% of wages earned before payday via Stream
• Refer a Friend Scheme
• Access to our world‑class training & development opportunities globally
• Work with and learn from extraordinary culinary and front‑of‑house talent in a diverse, energizing and professional restaurant environment
• 50% discount on Gordon Ramsay Academy classes & courses
• Preferential Room Rates at Gordon Ramsay Restaurants partner hotels
• MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy

If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best‑in‑class restaurant group, we would love to hear from you.

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.