Learning and Development Administrator Apprentice

Aalco Aylesbury; Wednesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent company in metal stockholding is seeking a candidate for an administrative role within Learning & Development. The role involves customer service, course administration, and maintaining training records. You'll have the chance to complete a Level 3 apprenticeship and work Monday to Friday from 09:00 to 17:30. Strong organizational and communication skills are a must, along with a passion for supporting colleagues in their development.

Benefits

Opportunity for apprenticeship

Career progression

Qualifications

• Experience in administrative roles, preferably in training or development.
• Strong organizational skills and attention to detail.
• Effective communication skills, both written and verbal.

Responsibilities

• Triage queries and requests related to L&D administration.
• Set up courses and handle documentation.
• Maintain and manage training records ensuring compliance.

Skills

Customer service

Organization

Communication

Tools

LMS

Outlook

Job description

Central Services is part of Amari Metals, a holding company for a range of independent brands specialising in metal stockholding, engineering, manufacturing and distribution. Our role in Central Services is to facilitate the development of the brands we support through back‑office governance and specialist support.

Central Services capabilities cover Finance, Business Innovation & Technology Services and Personnel. Within the Personnel team we believe people are our most important resource, as such supporting them is a huge part of our culture. We are passionate about creating working environments and cultures that help everyone to be the best they can be, whilst delivering great business outcomes.

• There will be an opportunity to complete the L&D Level 3 apprenticeship which will provide potential progression into an L&D Coordinator role

Deliver excellent customer service in all administrative areas of L&D. This will include:

• Triage queries and requests for help, received either through our L&D inbox, brand Teams channels or directly
• Course administration including setting up courses and classes in the LMS, booking meeting rooms, compiling delegate lists, sending joining instructions, printing handouts, room set‑up, ordering lunch and collating feedback
• Course administration of external courses, including financial wellbeing, health and safety and operational courses such as CPC and OLAT
• Use Outlook meeting invites to ensure training courses are in delegates calendars
• Book hotel accommodation and process invoices on behalf of delegates as required
• Process recharges for course attendance
• Administer Thomas reports through the perform platform as required

Maintain and manage homepages, pages and documents within brand hubs. This Will Include:

• Prepare the internal comms calendar for review
• Update brand homepages every week in line with the internal comms calendar
• Set up competitions and local surveys within the hub
• Update documents within the hub, such as policies, SPIs and company announcements

Maintain and update colleague training records, ensuring data accuracy and compliance with data protection laws. This Will Include:

• Monthly check of new starters and leavers within the hub
• Sign off course completion
• Initially starting with the Level 3 Business Administration apprenticeship
• Upon successful completion, there will be the opportunity to continue studying with the Level 3 L&D apprenticeship

Monday - Friday, 09.00 - 17.30 with an hour for lunch