Learner Support Officer

NHS; Ashford; On-site; GBP 31,000 - 38,000; Full time

Job summary

A prominent healthcare organization in Ashford is seeking a qualified administrator to manage educational support activities for medical students and training doctors. The role emphasizes leadership in quality assurance and educational governance, requiring 4+ years of administrative experience within healthcare or education. Strong communication and project management skills are essential. This is a permanent full-time position with a competitive salary package.

Qualifications

• 4+ years recent administrative experience, ideally within an NHS or educational environment.
• 1+ line management experience.

Responsibilities

• Support educational governance and drive quality improvement for medical students.
• Provide leadership and oversight of learner support across education and training.

Skills

Leadership and management ability

Excellent communication skills

Advanced digital literacy skills

Problem-solving skills

Multi-tasking ability

Education

Degree in a relevant subject

Tools

MS Office software

Job description

Job Summary

This is an exciting role that will see the post holder managing a portfolio of work relating to a full and diverse range of support activities and opportunities for learners across the Department. These learners will include medical students, training doctors, locally employed doctors, consultant educators and medical education staff. It is likely that the portfolio will be focused on undergraduate and Foundation Programme learners.

The role will also involve leading on the day-to‑day operation of quality assurance and educational governance of postgraduate and undergraduate education and training within the Department. Working with our Senior Medical Education Managers, our Medical Education Managers, other Medical Education staff, clinical colleagues and our Director of Medical Education, the post holder will support the implementation of all aspects of the activities of the Quality and Governance Committee in relation to their specific portfolio.

Responsibilities

• Support our educational governance and drive quality improvement by managing the induction of all medical students and foundation programme training doctors under the direction of clinical and senior colleagues.
• Delivering the work of the Quality and Governance Committee.
• Provide leadership and managerial oversight of key areas of learner support across postgraduate and undergraduate education and training.
• Work with others to assess individual or cohort needs or issues to enable appropriate onward referrals and/or specific interventions or training requirements as appropriate. Needs or issues may be academic or pastoral.
• Liaise effectively with medical education clinical and non‑clinical staff on information related to learners.
• Assist in the liaison and interface arrangements between quality assurance and educational governance teams and specialist clinical teams to ensure that learner needs are met.
• Promote and practice the values, principles and behaviours of the Trust and Department.
• Sustain an up‑to‑date knowledge of local, regional and national policies and procedures relating to student and trainee progress and to the ongoing professional development of doctors.
• Create a high‑quality learning environment and culture.

Person Specification

Experience (Essential)

• 4+ years recent administrative experience, ideally within an NHS, public service or an educational environment.
• 1+ line management experience.

Desirable

• 2+ years recent experience within a Medical Education or Higher Education environment.
• Experience of quality assurance.

Qualifications (Essential)

• Degree in a relevant subject or NVQ Level 4 in business administration or equivalent.

Skills (Essential)

• Leadership and management ability, project management.
• Excellent communication skills, written and verbal using various methods and platforms to all levels of staff, external agencies and the general public.
• Sound keyboard skills.
• Advanced digital literacy skills including the use of MS Office software to a high standard.
• Data input and extraction for reporting.
• High attention to detail and accuracy, effective planning and organisation.
• Problem‑solver with ability to be resourceful, creative and adaptable.
• Multi‑tasking and ability to switch between tasks due to disruptions and distractions and an unpredictable workload.
• Ability to work to tight deadlines and to use own initiative.

Desirable

• Negotiation and influencing at a managerial level.

Knowledge (Essential)

• Awareness of Health Education England's Digital Capability Framework and its applications.
• Medical Education or Health Professional Training.

Desirable

• Knowledge and understanding of HEE's Education Contract and HEE's Quality Framework.
• Understanding of medical career path including education and training.
• Understanding of adult learning techniques.

Other Essential

• Ability to relate to all people regardless of their age, background, gender etc.
• Courteous manner, polite but assertive, approachable.
• Aware of and adhere to the Trust values, vision and mission.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

East Kent Hospitals University NHS Foundation Trust

William Harvey Hospital
Kennington Road
Ashford
TN24 0LZ

Job Details

Date posted: 05 December 2025
Band: 5
Salary: £31,049 to £37,796 a year Per Annum
Contract: Permanent
Working pattern: Full‑time, Flexible working
Reference number: 344-8905COR-B

Contact

Employer’s website: https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)