Learner Support Fund Administrator

South and City College Birmingham; Birmingham; On-site; GBP 25,000; Full time

Job summary

An educational institution in Birmingham seeks a Learner Support Fund Administrator to provide high-quality administrative support. The role involves managing applications, liaising with students, and ensuring service standards. Ideal candidates will have administrative experience, excellent IT skills, and a Level 3 qualification. This full-time position offers an annual salary of £24,626, with responsibilities including maintaining confidentiality and contributing to quality standards.

Qualifications

• To be qualified to Level 3.
• Demonstrate administrative and organizational skills with secretarial or office administration experience.
• Excellent IT skills, including Microsoft Office and Management Information Systems.

Responsibilities

• Provide high standard of administrative support to the LSF team.
• Exercise confidentiality and discretion in managing sensitive data.
• Liaise with students and staff to handle enquiries effectively.

Skills

Administrative skills

Organizational skills

Customer Service skills

Communication skills

Numeracy skills

Flexibility

Education

Level 3 qualification

Tools

Microsoft Office

Management Information Systems

Job description

Learner Support Fund Administrator

Contract type: Permanent

Hours per week: Full Time - 36½ hours per week

T&Cs: Business Support

Band: C

Salary: £24,626 Full Time per annum

Location: South & City College Birmingham *

Responsible to: LSF Team Leader

Accountable to: Deputy Director, Student Services

Closing Date: 18th November 2025

Interview Date: 1st December 2025

Previous applicants need not apply.

DBS Check: Enhanced DBS check/certificate required

Aims of Job / Job Purpose

Through the implementation of best practice procedures and using a customer focused approach, the LSF administrator will provide and maintain a high standard of administrative support to the LSF team.

Key Accountabilities and Responsibilities

• Exercise confidentiality and discretion in respect of applications, records, meetings and other communications which are of a sensitive, controversial or personal nature.
• Input LSF applications onto a web based platform with reference to all appropriate support.
• Assist the LSF team in the administration of the fund and ensuring divisional service standards are met.
• Check applicant criteria using appropriate resources to check attendance.
• Liaise with students, support and curriculum staff across the college and handle enquiries made by telephone, electronic systems and face to face with reference to all LSF applications.
• Support the administration of the overall customer liaison team when required.

Other Duties and Responsibilities

• Comply with internal and external quality standards and contribute to the College's strategic aims.
• Comply with college policies and procedures and health and safety regulations.
• Support the safeguarding and promotion of students' interests.
• Maintain confidentiality in relation to all College information and comply with Data Protection Legislation.
• Participate in the College's Appraisal scheme and undertake any training as required.
• Support and actively participate in the implementation of the College's Equal Opportunity policies.

Important Information

It is an offence for anyone who is barred from working with children and/or vulnerable adults to apply for this position. All posts are subject to an enhanced DBS check.

The job description for this role has been attached for a more detailed information of this role.

For further details about the role and how to apply: please click onto the "Apply Online" button.

About South and City College Birmingham

We are one of the largest further education providers in the UK, with eight campuses across the city. We are committed to ensuring students have the relevant skills, qualifications and experience for their future, whether that is to seek employment or continue their education.

Our vision is to be recognised as an outstanding educational and economic resource by providing outstanding education, training that is primarily vocational in response to the needs of the learners, employers and other key stakeholders.

At South and City College Birmingham, equality, diversity and inclusion are integral to who we are and what we do. We are firmly committed to promoting and embedding the key principles for all within our institution.

Contact

Should you have any queries, please contact the People Services team by email to [emailprotected]

Person Specification

Characteristic Essential

• To be qualified to Level 3
• Demonstrate administrative and organisational skills and must have secretarial or office administration experience
• Excellent IT skills to include Microsoft Office packages and Management Information Systems and must be qualified to RSA level 3 or equivalent
• Demonstrable experience of and commitment to delivering excellent customer service and be able to work under pressure in a front line role.
• Customer Service qualification would be an advantage
• Experience of working within a team and supporting those in the team
• Demonstrable communication skills, liaise effectively with a range of outside agencies
• Demonstrable numeracy and literacy skills by maintaining accurate finance records
• Demonstrable record of working flexibly and using own initiative
• Able to work flexibly across college sites
• Able to work outside of the normal week, with reasonable notice, as required and depending on the needs of the service, including occasional evening and weekend working
• Be prepared to work occasional flexible hours
• Experience of working to pressure and tight deadlines
• Demonstrable record of achievement against objectives and targets
• Driving license would be an advantage
• To assist with surplus workloads as and when required, both within your own center and at cross college level

Legal

All applicants will be required to provide a minimum of two suitable references covering a 5‑year period. An online search will also be carried out as part of our due diligence on all shortlisted candidates.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. For further information about filtering offences, see the DBS filtering guide.