Learner Support Advisor

The Skills Network; Selby; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading training organization is currently seeking a Learner Support Advisor to join their team in Selby on a temporary basis. This position involves supporting the learning journey through structured processes, engaging with learners, and managing inquiries efficiently. The ideal candidate will be energetic, organized, and possess excellent communication skills. A pro-rata salary of up to £16,000 per annum is offered for this role, which requires 21.5 hours of work per week, with an immediate start available.

Benefits

Bonus Structure

Qualifications

• Energetic and enthusiastic personality is required.
• Friendly and approachable demeanor to engage with learners.
• Structured and organised approach to managing work.

Responsibilities

• Support learners throughout their learning journey.
• Handle inquiries from learners and employers professionally.
• Maintain accurate contact records for all learners.

Skills

Ability to work without constant supervision

Excellent telephone manner

Proven numerical and written skills

Organised and detail-oriented

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

We are currently looking to add additional Learner Support Advisors to our existing team in Selby, on a temporary basis.

This is a fantastic opportunity for a Learner Support Advisor to join our company due to expansion. We are looking for suitable candidates to join a highly driven team of Learner Support Advisors widely recognized for producing market leading training to the Consumer.

The Role:

• To follow structured guidelines and processes designed to support the learning journey
• To contact learners as and when required, e.g., pre, on and post work due dates, course completion, course achievement, etc.
• To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
• To maintain up to date and accurate contact records for all learners
• To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
• To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.
• To complete regular learner surveys with allocated learners at the point of completion.
• To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required.
• To undertake other duties and responsibilities as directed by line management from time to time.

The Candidate:

• Energetic and enthusiastic
• Ability to work without constant supervision
• Structured and organised approach
• Friendly and approachable
• Professional appearance
• Excellent telephone manner
• Well organised and able to demonstrate a high level of accuracy.
• Proven numerical and written skills
• Able to use all MS Office programs particularly Word, Excel, Outlook and Powerpoint and be familiar with other bespoke databases
• An eye for detail and a methodical manner
• Willingness to adapt and respond to the changing and varied needs of the business

BENEFITS:

• Up to £16,000 per annum (pro rata)
• Bonus Structure

Learner Support Advisor - Mat Cover

Up to £16,000 per annum (pro rata)

21.5 hours per week (maternity cover)

IMMEDIATE START AVAILABLE

If you believe you have the necessary skills and experience for this role hit apply!