Learner Recruitment and Reception Officer

TipTopJob; South Yorkshire; On-site; GBP 19,000 - 24,000; Part time

Job summary

A reputable education organization in Rotherham is seeking a Learner Recruitment and Reception Officer to provide excellent customer service to learners. The ideal candidate will have prior customer-facing experience, excellent communication skills, and hold relevant qualifications. This part-time role offers numerous benefits, including annual leave and career development opportunities.

Benefits

Access to local government pensions scheme

Up to 41 days annual leave

Access to gyms, restaurants, and salons

Staff health and wellbeing schemes

Flexible working hours

Parking available at sites

Career development opportunities

Grants for new FE teachers in STEM subjects

Recruitment Referral Scheme worth £200

Qualifications

• Previous experience in a customer-facing role, ideally in an education setting.
• Able to handle enquiries under minimal supervision effectively.

Responsibilities

• Provide a professional reception service for learners.
• Assist learners with course enquiries, in person or electronically.
• Support the Group's mission by providing a positive experience.

Skills

Customer service experience

Excellent verbal communication

Excellent written communication

Education

Level 2 Literacy and Numeracy (equivalent to GCSE)

Level 3 in Information and Guidance

Level 2 Customer Service or willingness to obtain

Job description

Location: Rotherham

Salary: A GBP 23,971 (A GBP 19,435.95 pro:rata) per annum

Vacancy Type: Permanent, Part time

Hours: 30 hours per week, all year round

Closing date: 24/11/2025

About The Role

The Learner Recruitment and Reception Officer role is a key part of the Groups customer service provision, within the Learner Recruitment team, providing a professional and high:quality customer service to internal and external customers.

In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.

The role will provide a professional reception service, including providing a range of pre:entry information and advice to potential and existing customers, referring to specialists where appropriate.

Through a proactive, enthusiastic and customer:focused approach you will assist the Group to achieve their mission to provide skills for the future of their students and community through outstanding teaching and learning.

The days of the week they would ideally like this role to work on are a Tuesday and Thursday 12.30pm : 9.00pm and on other days 8.30am:5.00pm, however they can discuss this further at interview with candidates. The additional 2 days are open to discussion also.

You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.

You will have excellent communication both written and verbal and be able to deal with a range of enquiries in the most effective manner. You will need to be able to deal with enquiries appropriate and effectively, under minimal supervision on occasion as receptions can be very busy.

You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information and Guidance as well as a Level 2 Customer Service or be willing to work towards.

Department Info

These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing.

The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.

Their Excellent Benefits and Rewards Package

• Access to local government pensions scheme
• Up to 41 days annual leave per year including closure during Christmas period
• Access to their gyms, restaurants and salons
• Staff health and wellbeing and benefits schemes including in:house Occupational Health service
• Full, part time and flexible working hours available in many roles
• Parking available at all of their sites
• Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
• New FE teachers can also apply for grants of up to A GBP 6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
• Recruitment Referral Scheme for all employees, worth A GBP 200 per referral made

What is the Group?

The Groups main goal is to be an outstanding education and training provider and this is at the heart of everything that they do. To help them achieve this they are looking to recruit highly motivated, innovative and dynamic individuals to join their existing teams. To be a part of the team they will expect you to be committed to their values too

If you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application.