Learner Engagement Skills & Community Coordinator

West Nottinghamshire College; Mansfield; On-site; GBP 27,000; Full time

Job summary

A leading educational institution in Mansfield seeks a Learner Engagement Skills & Community Coordinator to promote education opportunities to young people and adults. The role involves organizing outreach activities, developing marketing campaigns, and collaborating with local schools and community agencies. We welcome applicants with strong communication skills and a commitment to inclusivity. This position offers a salary of £26,792 per annum with flexible working hours.

Benefits

39 days leave including holidays

Pension plan

Commitment to professional development

Qualifications

• Prior experience of customer service and/or IAG.
• Experience of events management.
• Demonstrate suitability to work with children and vulnerable adults.

Responsibilities

• Develop marketing and recruitment campaigns.
• Manage outreach activities across local schools.
• Deliver presentations and information sessions.

Skills

Communication skills

Organizational skills

Customer service experience

Ability to deliver presentations

Attention to detail

Education

Maths to at least level 2

English to at least level 2

Level 3 qualification in information and guidance

Driving Licence

Job description

Vision Business Support Services is a subsidiary company of West Nottinghamshire College.

Learner Engagement Skills & Community Coordinator (2 posts)

Communications, Engagement & Student Experience

REQ0001054

1. The Appointment

Are you passionate about further education and would like to work with young people and adults to help and advise them regarding further education opportunities and choices?

Would you like to work within our local community actively promoting and marketing the college and course opportunities for people within local schools, agencies and employers?

Do you have excellent communication and presentation skills and enjoy interacting with customers and would be able to work as a part of a team to organise promotional events and activities to represent the college in a positive and professional way?

Then this role may be for you!

You will support the development of an effective learner recruitment function, planning and organising a diverse range of engagement activities to promote the colleges offer to our key markets.

You should be able to work with young people and adults to help and advise them regarding further education opportunities and choices. Key features of the role will include extending and developing links, events and activities with local schools, agencies, employers and the local community.

You will be expected to work flexibly within the team to provide marketing and communications support across the college.

2 Posts available, one will focus on the recruitment of adult learners and the other post, 16 -19-year-olds.

The role will require you to embed the college’s values; Respect, Integrity, Collaboration, Ambition and Compassion.

2. The Post

Main Duties and Responsibilities

1. Working with the Learner Engagement Manager, develop and co‑coordinate marketing and recruitment campaigns to promote the college’s adult, academic, vocational and apprenticeship training offer across our key markets.
2. Be responsible one of the following key focuses:
   1. 16-18 Schools
   2. Alternative Provision Providers and Youth Guarantee link
   3. Adult and Community Engagement
3. Support the planning and management of learner engagement and outreach activities across local schools, careers/jobs fairs, internal college events, parent evenings, and within the wider community — including youth clubs, family hubs, and local organisations — to promote the college’s courses and opportunities.
4. Deliver information and advice about learning opportunities through a variety of methods, including presentations/lessons to large and small groups, one‑to‑one conversations, information stands, community events, and over the phone.
5. Develop, build and maintain a network of contacts across schools, youth agencies, employers, training providers, and community organisations to support recruitment, strengthen referral pathways, and promote opportunities at the college.
6. Share information on educational opportunities and local labour markets, collect feedback, and use data to improve future engagement activities.
7. Work collaboratively with internal departments, including curriculum teams, apprenticeship staff, and adult and community education teams, to ensure accurate and up‑to‑date course information is shared effectively.
8. Administration and Reporting - Maintain accurate records of all engagement activities, contacts, and outcomes. Contribute to reports and evaluation processes to measure impact and support continuous improvement.
9. Manage stock levels of promotional materials, equipment, and branded resources to ensure efficient use and availability for all events and outreach activities.
10. Ensure that all key college publications and marketing materials are delivered to identified venues across Nottinghamshire and Derbyshire, including retail outlets, libraries, job centres, schools, and other strategic community locations.
11. Liaise with the Learner Engagement Manager to identify new and high‑impact distribution points to maximise visibility and engagement.
12. Be the point of contact for schools, alternative providers, agencies and stakeholders to provide accurate and relevant information, advice and guidance ensuring a professional and customer focused service is delivered.

2.2 Other Responsibilities

To uphold and promote college policies and procedures, promoting those specifically applicable to this area of work, including the Equality & Diversity policies and procedures and attend training as requested.

To apply the college’s own safeguarding policy and practices and attend training as requested.

To keep up to date, so far as necessary, for the efficient executing of the job, with new legislation, procedures and techniques and attend relevant mandatory training.

To be conversant with and participate in activities and developments at college, regional and national level which are relevant to the post.

To present and promote an appropriate public image in representing the college.

To undertake any other duties as may reasonably be required commensurate with the post.

3. Skills, Qualities & Knowledge

Essential

• Maths to at least level 2
• English to at least level 2
• Level 3 qualification in information and guidance or willing to work towards
• IT Stage 2 Qualification
• Word Processing Level 2 (intermediate) qualification
• Driving Licence
• Prior experience of customer service and/or IAG
• Prior experience of events management
• Handling of confidential information
• Dealing effectively with young people
• Demonstrate suitability to work with children and vulnerable adults including knowledge/understanding of safeguarding
• Ability to work under pressure
• Accuracy and attention to detail
• Good communication and interpersonal skills
• Good organisational and administrative skills
• Ability to deliver presentations
• Knowledge of the post‑16 education sector

Desirable

• Commitment to Inclusivity, Equality and Diversity
• Passion about importance of good service
• Commitment to a team approach
• Flexibility in working patterns
• Willingness to work unsocial hours

4. Position within the College

The post-holder will be part of the Student Services team and will report directly to the Learner Engagement Manager.

5. Terms & Conditions

1. The post is offered on a Vision Business Support Services contract and is subject to those terms and conditions.
2. The salary will be Support Band 5, £26,792 per annum (pro rata for part time hours).
3. You will be required to work 37 hours per week on a flexible basis.
4. You will be entitled to 39 days leave: 27 holiday leave, 8 bank holidays and 4 concessionary days. (Please note the concessionary days are for the two‑week Christmas break). Pro rata for part time hours.
5. Vision Business Support Services operates a Scottish Widows Group Personal Pension Plan.
6. The post holder will be based at our Mansfield Brewery site, although you may be located at any West Nottinghamshire College Group Site and may be expected to travel as required. You will however be given reasonable notice of any change in your principal place of work and be fully consulted.

6. The Application

Individuals with the appropriate experience, qualifications and personal qualities are invited to complete an online application form by midnight on 4th January 2026.

https://www.wnc.ac.uk/About-Us/Work-for-us/

THE COLLEGE PROMOTES EQUALITY OF OPPORTUNITY AND WELCOMES APPLICATIONS FROM ALL SECTORS OF SOCIETY.

The company is committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All successful candidates are subject to a Disclosure and Barring Service check. The successful candidate will be required to pay for the DBS check themselves, the cost (£58 for an enhanced disclosure) will automatically be deducted from their first salary payment.

It is an offence for anyone who is barred from working with children, young people and or vulnerable adults to apply for this position.