Learning and Development Designer

Serco Group Plc; Bradley Stoke; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading service management company is seeking a Learning & Development Designer for their Armed Forces Recruitment Service (AFRS) contract. This role involves designing engaging eLearning solutions and managing content to ensure alignment with Defence Systems Approach to Training. Ideal candidates will have strong eLearning design experience and excellent stakeholder management skills. The contract is for 24 months, offering hybrid working arrangements and a salary of up to £40,000 per annum plus benefits.

Benefits

Corporate Benefits Package

Comprehensive training opportunities

Contributory pension scheme

Qualifications

• Strong knowledge of eLearning design and digital learning tools.
• Understanding of L&D models and user‑centred design.
• Excellent communication and organisational skills.

Responsibilities

• Maintain the AFRS content library and ensure materials support capability growth.
• Work closely with SMEs and the L&D team to scope design and implement training.
• Evaluate and improve learning using data and feedback.

Skills

eLearning design

Stakeholder management

Organisational skills

Digital learning tools

Tools

Articulate

Rise

Vyond

Learning Management Systems (LMS)

Job description

Overview

We are recruiting for a Learning & Development Designer to join our Armed Forces Recruitment Service (AFRS) contract. This is a diverse role where you will be responsible for designing, developing, and maintaining high-quality learning solutions for AFRS civilian and service personnel. This role creates engaging blended learning‑eLearning, videos, guides, workshops, and systems training‑while ensuring alignment with Defence Systems Approach to TrainingDSAT), business needs, and external quality standards.

Responsibilities

• Maintain the AFRS content library and ensure materials support capability growth.
• Work closely with SMEs, delivery leads and the L&D team to scope design, and implement training.
• Use and maintain the Defence Learning Environment (DLE), SharePoint and e‑portfolio systems.
• Ensure all learning meets DSAT methodology and external quality requirements.
• Evaluate and improve learning using data, feedback, and insights.
• Provide expert advice on learning design, user experience, and blended learning methods.
• Manage design projects within scope, time, and budget.

Qualifications

• Strong knowledge of eLearning design, LMS platforms, and digital learning tools (e.g., Articulate, Rise, Vyond, and DLE).
• Understanding of L&D models, blended learning, and user‑centred design.
• Excellent communication, stakeholder management, and organisational skills.
• Ability to work creatively, manage priorities, and drive continuous improvement.

Experience & Skills

• Commercial L&D experience desirable.
• Experience of DSAT is desirable.
• Ability to gain BPSS and SC clearance is required; UK travel as needed.

Disability Confident

We are a Disability Confident employer and offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the role.

Contract & Working Arrangements

Armed Forces Recruitment Service – Contract of 24 months, Full Time.

Hybrid Working: MOD base – Abingdon, with travel to Army HQ Andover and working from home 2‑3 days a week.

Salary & Benefits

• Up to £40,000 per annum + Corporate Benefits Package.
• Comprehensive training and development opportunities.
• A collaborative team environment with strong leadership.
• The chance to make a real difference in the justice system.
• Up to 6% contributory pension scheme.